---
schema_version: "1"
id: 3a58f72df517b7d54ba4839a03023ebb2f670e2415848687170d71ce76588cfc
title: Create and Send Enhanced Links in Messaging Sessions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_components_enhanced_link.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_components_enhanced_link.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 99a6908df9ab17dc3b56b9f8a981a8f2743bc7397a0f43c76f87c48725423920
description: An enhanced link is a web page link that includes an image and custom link text. They're ideal for sharing frequently visited web pages, such as the home page of your website. Create enhanced link messaging components that service reps can send to customers in supported enhanced Messaging channels or Enhanced Chat.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create and Send Enhanced Links in Messaging Sessions

An enhanced link is a web page link that includes an image and custom link text. They're ideal for sharing frequently visited web pages, such as the home page of your website. Create enhanced link messaging components that service reps can send to customers in supported enhanced Messaging channels or Enhanced Chat.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

            </tr>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <a name="messaging_components_enhanced_link__d243e2750"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_components_enhanced_link__d243e2750" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
                <strong>This article applies to:</strong>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
                Facebook Messenger, Enhanced Apple Messages for Business, and Bring Your Own
                Channel</td>

            </tr>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
                <strong>This article doesn’t apply to:</strong>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Standard Facebook Messenger, Standard and Enhanced SMS, and
                Enhanced LINE channels</td>

            </tr>
          </tbody>
        </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d95680e102">User Permissions
                Needed</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95680e102 ">To create messaging components:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95680e102 ">
                <p>Customize Application AND View Setup and Configuration </p>
                <p>OR</p>
                <p style="margin-bottom:0;">System
                  Administrator </p>
              </td>

            </tr>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95680e102 ">To send and receive messages in Messaging:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95680e102 ">Messaging Agent</td>

            </tr>
          </tbody>
        </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note In enhanced WhatsApp and LINE channels, enhanced link components are available only in the Text format. When this format is used, customers [may see a link preview](https://help.salesforce.com/s/articleView?id=service.messaging_send_links.htm&release=264.0.0&type=5 "To share a link with a customer in a messaging session, send an enhanced link messaging component, which includes a link title, URL, and image. Or, copy and paste the URL into the messaging field and send it.") or just the link title and URL. If you plan to create a screen flow that automatically shares links in WhatsApp or LINE, enhanced link components are a good option. Otherwise, service reps can simply copy and paste a URL into a messaging session.

In Bring Your Own Channel and Bring Your Own Channel for CCaaS, if your Messaging or CCaaS partner supports Link Previews, reps paste a URL into the message field to send it as a rich link. You don’t need an enhanced link messaging component.

## Step 1: Create an Enhanced Link

To get started, create your enhanced link on the Messaging Components page in Setup.

1. From Setup, enter Messaging Components in the Quick Find box, and then select **Messaging Components**.
2. Click **New Component**, and then click **Next**.
3. Select **Enhanced Link**.
4. Enter your link text and URL, and then upload an image.
    
    ![Settings of an enhanced link named Ursa Major Solar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/link_config_1.png)
5. Enter a name and description for your enhanced link—for example, Company Home Page or Services Website.
    
    These values aren’t visible to customers, but service reps see the name in the list of messaging components in the Service Console. Assign a name that indicates the link’s destination and purpose so service reps know when to use it.
6. Click **Done**.
    
    The Messaging Component Builder opens.
7. On the Component Details page, further customize your component.
    1. In the Component Formats section, control the way your link appears in each type of Messaging channel. Click **Add Format**, select a format, and then click **Done**.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
        
        Note Each messaging component is available in one or more formats, such as Media, and some formats work only in certain channels. For a list of formats that each channel supports, see [Messaging Component Types and Formats](https://help.salesforce.com/s/articleView?id=service.messaging_component_formats.htm&release=264.0.0&type=5 "With messaging components, you can send structured content such as questions with options in enhanced Messaging channels and Enhanced Chat. Learn the purpose, format, and setup process of each component type."). It’s a good idea to add at least one supported format for each channel where the component will be sent. If no formats are added, the component uses the default text format.
    2. In the left-hand sidebar, click a format type to customize its properties.
        
        ![Component builder with Component Formats section highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_link_customize.png)
    3. In the Component Properties pane, configure your title, image, and URL for each format. To keep it simple, select **Constant** for each Type field and select the only available constant, which comes from the information that you entered a few steps ago. Then, click **Save**.
        
        ![Component Properties section highlighted in the Component Builder](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_link_customize_media.png)
        
        You can configure an enhanced link component to use dynamic inputs—for example, to show different images or lead to different URLs depending on the nature of the messaging session. However, using constants is more straightforward. To view, edit, or create constants, click **Constants** in the left-hand sidebar.
    4. Arrange the formats you selected in priority order. If a component can’t be shown in the highest-priority format, the next format is used.
8. When you’re done editing your component, click **Save**.
9. Your component is saved in a draft state. When you're ready to make it available to your support team, click **Activate** at the top of the page.

If you ever need to take the component offline—for example, to give you time to reconfigure it—open it in the Messaging Component Builder and click **Deactivate**. When you're ready, activate it again.

## Step 2: Send an Enhanced Link in a Messaging Session

You can send enhanced links to customers in enhanced Messaging channels and Messaging for In-App and Web. 

1. During an active messaging session, click the messaging component action in the messaging window.
    
    ![Messaging component action](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/component_selector_button.png)
2. Optionally, use the filter at the top to show only enhanced links.
3. Select the link you want to share and click **Insert**.
    
    A placeholder appears below the message field. No preview of the component is available.
4. Click **Send**.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_example.png)

Example

When a service rep sends an enhanced link component in an enhanced Facebook Messenger channel, the rep sees:

![Service rep view of messaging session, showing a link component with an image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_link_agent.png)

The customer sees:

![Customer view of messaging session, showing a link component with an image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_link_customer.png)