---
schema_version: "1"
id: 64c22637732e8a02a384f893d5b46e773c275565d4656acb45885ca3f18ecf95
title: Send Broadcast Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_broadcast_send_list_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_broadcast_send_list_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dbc023790f4aa8446f7af9484720cfd8a8b6be9c921f4997fdfb14c45d3bdb29
description: Send a bulk SMS from a contact, employee, person account, or messaging user list view in a standard SMS channel. View your company’s sent broadcast messages in the Broadcast Messages tab.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Send Broadcast Messages

Send a bulk SMS from a contact, employee, person account, or messaging user list view in a standard SMS channel. View your company’s sent broadcast messages in the Broadcast Messages tab.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_broadcast_send_list_view__d286e1964"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_broadcast_send_list_view__d286e1964" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp,Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
              Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d98143e95">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d98143e95 ">To send one-to-many messages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d98143e95 ">Send One-to-Many Messages</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_important.png)

Important Standard SMS channels were retired on February 14, 2026. To avoid service interruptions, upgrade your standard SMS channels to enhanced channels now. Enhanced SMS offers many of the [standard SMS features you love](https://help.salesforce.com/s/articleView?id=service.messaging_sms_compare.htm&release=264.0.0&type=5 "View a side-by-side comparison of standard and enhanced SMS channels. Going forward, new features are available exclusively in enhanced SMS channels.") plus session transfers and AI agent support. See [Upgrading from Standard to Enhanced SMS Messaging](https://help.salesforce.com/s/articleView?id=service.messaging_upgrade.htm&release=264.0.0&type=5 "When you upgrade your standard SMS channel to an enhanced channel, you gain access to key customer service tools. Learn what to expect in an upgrade.").

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Broadcast messages can't be sent in SMS channels that use Omni-Channel flow routing. In your SMS channel settings, make sure that **Enable Advanced Routing** isn't selected.

1. Open a contact, employee, person account, or messaging user list view. Employee is available only if your company purchased Work.com.
    
    If you want to message only a subset of people in the list view, select them. If you select no one, then your message is sent to everyone in the list view.
2. Click **Send Message**.
3. Confirm the sender numbers that you want to send this message from, and click **Next**.
4. Give your message an internal name.
5. Select a messaging template. If you don’t see one that fits, ask your Salesforce admin to create one for you.
6. Click **Next**.
7. Review your message, and click **Send**.

To see sent broadcast messages, open the app containing the Broadcast Messages tab. Then select **Broadcast Messages** from the navigation menu. You can see each message name, the template used, the message content, and the number of recipients.

![The Broadcast Message tab in an app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/BM-tab.png)