---
schema_version: "1"
id: 15274aaa0306a4524abe3bf7b6d8ab891d4a597e26125008958c1d0a469f7b52
title: Enable Public Linking on an Asset File
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_asset_files.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_asset_files.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5db5d4f009f5f63809765d9201ba3042812062410d289073545479c4b71fe351
description: To let customers view previews of asset files sent by service reps or bots, enable public link capability on the file.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Enable Public Linking on an Asset File

To let customers view previews of asset files sent by service reps or bots, enable public link capability on the file.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_asset_files__d1077e784"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_asset_files__d1077e784" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
              Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS channels</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d74734e95">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d74734e95 ">To enable public linking on an asset file:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d74734e95 ">Salesforce CRM Content User</td>

          </tr>
        </tbody>
      </table>

To allow a service rep to enable public linking on an asset file:

1. [Make sure that you have the Salesforce CRM Content User feature license](https://help.salesforce.com/s/articleView?id=platform.users_viewing_feature_licenses.htm&type=5&language=en_US).
2. [Enable the Salesforce CRM Content User license for the service rep](https://help.salesforce.com/s/articleView?id=platform.users_feature_licenses_enabling.htm&type=5&language=en_US).
3. [Temporarily switch to Classic UI](https://help.salesforce.com/s/articleView?id=xcloud.lex_switching_uis.htm&type=5&language=en_US).
4. From Setup, enter Content Permissions, and select **Content Permissions**.
5. Decide which content permission will allow a service rep to set public linking on an asset file, and click **Edit**.
6. Select **Deliver Content.**
7. Save your changes.
8. Switch back to Lightning Experience.
9. From the App Launcher, search for Files, and select **Files**.
10. Select **Libraries**.
11. Click **Asset Library**.
12. Click **Manage Members**.
13. Ensure that the service rep is listed and assigned the role that you gave the Deliver Content permission to in steps 5 and 6. If they’re not listed, add them, and select the role that you gave Deliver Content permission to in steps 5 and 6. This service rep can now create public links for asset files.
14. The service rep can test this by clicking the downward arrow that corresponds to their asset file in the Asset Library, and selecting **Public Link**.