---
schema_version: "1"
id: 6f60173727feda6044f45f62adbabce5e025877229491b54f55f87e06151d6d3
title: Creating Interactive Content for Apple Messages for Business
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_apple_interactive_content.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_apple_interactive_content.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1c6920db54658e56137a012ebfb62433d956769205aad29f29c5bb2523e4f65f
description: Learn how to create a rich, interactive messaging experience in your Apple Messages for Business channel. Apple requires business channels to include interactive content, and in Salesforce, you meet this requirement by creating messaging components.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Creating Interactive Content for Apple Messages for Business

Learn how to create a rich, interactive messaging experience in your Apple Messages for Business channel. Apple requires business channels to include interactive content, and in Salesforce, you meet this requirement by creating messaging components.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="messaging_apple_interactive_content__d1046e1177"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_apple_interactive_content__d1046e1177" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Apple Messages for Business channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and
            Bring Your Own Channel</td>

        </tr>
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    </table>

## Save Time with Messaging Components

With messaging components, your support team can efficiently request payments, verify a customer’s identity, or gather customer details and preferences during messaging sessions. Users with permission create one or more components in the Messaging Component Builder in Setup. Service reps can then send them during messaging sessions. You can also send components automatically at certain times—for example, when an order ships—and configure Einstein bots or AI agents to send them.

These messaging components are uniquely suited to Apple Messages for Business.

![Five mobile screens showing messaging components](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_apple_components.png)

Question with options (1)

To standardize the way you gather information from customers, send a question with multiple clickable options. You can make these options the same for everyone (static), or customer-specific (dynamic).

Time selector (2)

To reduce scheduling back-and-forth, send a question with a clickable list of your business’s available time slots. A custom Apex class that you create provides the time slots.

Form (3)

To save customer preferences, send a secure form with a welcome screen, one or more questions, and a confirmation screen. Submitted responses are captured in a Salesforce record.

Payment (4)

To prompt customers to make a payment during a messaging session, send an Apple Pay request.

Authentication (5)

To verify a customer’s identity, send a prompt to log in to an authentication provider.

Enhanced link

To share links in a familiar format, send a link with a custom image and link text.

Notification

To keep customers updated on their inquiries without occupying service reps’ time, use a flow to send a link or text-only message at specific times. For example, send a shipping update or notify a customer that their case is in progress.

Send a notification messaging component, in the Apple Invitations format, to customers who haven’t yet engaged with your brand on your Apple Messages for Business channel. The pre-written invitation says “Connect using messages,” and invites the customer to engage in a conversation with your business by clicking Yes.

Custom

Share an external app in messaging sessions, such as your business’s mobile app.

## Beyond Messaging Components

In Apple Messages for Business channels, service reps can also send and receive images, videos, audio messages, and multiple types of files.

#### See Also

- [Interactive Messaging Components](https://help.salesforce.com/s/articleView?id=service.messaging_components_parent.htm&release=264.0.0&type=5 "Help service reps and customers exchange information faster in enhanced Messaging channels and Enhanced Chat. Share links, questions with predefined options, time slots, post-conversation surveys, and more.")
- [Get to Know the Messaging Component Builder](https://help.salesforce.com/s/articleView?id=service.messaging_components_builder.htm&release=264.0.0&type=5 "The Messaging Component Builder is your workshop where you can customize and preview all types of messaging components. Learn where and how to get things done in the Builder.")
- [Send Images and Files in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.livemessage_agent_send_files.htm&release=264.0.0&type=5 "Sometimes, only a picture will do. Resolve customer inquiries faster by sending images and files during messaging sessions in Agentforce Service (formerly Service Cloud).")
- [Send Messaging Components in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_send_components.htm&release=264.0.0&type=5 "Messaging components let you send structured content, such as a question with clickable options, to customers in enhanced Messaging channels and Enhanced Chat. Admins create messaging components ahead of time so that service reps can quickly select and send them during messaging sessions.")