---
schema_version: "1"
id: 2e319e81eda210227c2689570281ab71d3fbcd6dfbd6ab64bc464accef4be2fd
title: Manage Service Campaign Members
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/manage_service_campaign_members.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.manage_service_campaign_members.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f3a0f4566876427692635d1664b2e87cd3e16e960304f88c3cdb7bcd2ad52183
description: Monitor the progress and resolution status of individual customer interactions triggered by detection rules.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Manage Service Campaign Members

Monitor the progress and resolution status of individual customer interactions triggered by detection rules.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Available in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">LWR</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;language=en_US&amp;type=5" target="_blank">Aura</a></td></tr></tbody></table>

Make sure that you’ve activated at least one Detection Rule.

A detection rule creates a Service Campaign Member record for every identified customer. Monitoring these records shows which customers ignore the invitation, which customers chat with the agent, and which issues have a resolution.

![Campaigns section](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/proactive_service/mange_service_campgn_mbr.png)

1. From the App Launcher, find and select **Service Console**.
2. Select **Proactive Service Scenarios** from the navigation menu.
3. Locate the Campaigns section in the left panel of the scenario page.
4. Select the specific campaign that you want to monitor from the scenario view.
5. Select the **Related** tab and locate the **Service Campaign Members list**.
6. Choose a member record to view the interaction history and status.
7. Review the Resolution Status field to confirm if the Agentforce Service agent successfully addressed the issue.