These actions are available when you click Select Community
Action in the macro instructions. Community actions let you update and post to
Salesforce Communities. You can create and run macros to perform these actions on the Community
Publisher in the Salesforce Console for Service.
Required Editions
To use these actions, you must have the Community Publisher enabled in your Salesforce org and added as a console component to
the case page layout.
Bulk macros are not supported on Community Publisher actions.
Community Publisher Actions Supported in Macros
| Action |
Description |
Supported in Bulk Macros? |
| Replace Body |
Clears the contents of the post and replaces it with the specified text. |
No |
| Insert into Body |
Adds a QuickText or Text into the Community post, but does not delete any existing
text already there. The QuickText or Text is inserted at the cursor position. |
No |
| Submit Action |
Tells the macro to perform these instructions when someone runs this macro.
A macro that contains a Submit Action instruction is irreversible. You must have the
Manage Macros Users Can’t Undo user permission to create, edit, and run macros that contain
instructions for performing irreversible actions.
|
No |
