---
schema_version: "1"
id: 2afed505c1cbb05986eb56742b6195da1e142ec283b277ee80c585e2cc8f1e2a
title: Run a Bulk Macro on Multiple Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/macros_run_bulk.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.macros_run_bulk.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4fa8019aab38996681fa84bf6d3e0fcd44732b8ce8833691bc9ea6bade07a6a0
description: You can run a bulk macro on only one record at a time, or you can run it on multiple records at the same time. Use bulk macros to quickly address similar customer cases or records.
products:
  - Service Cloud
release: "264"
---
# Run a Bulk Macro on Multiple Records

You can run a bulk macro on only one record at a time, or you can run it on multiple records at the same time. Use bulk macros to quickly address similar customer cases or records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d167692e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">To view macros:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">Read on macros</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">To create and edit macros:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">Create and Edit on macros</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">To create and run irreversible macros:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">Manage Macros That Users Can’t Undo</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">To run bulk macros:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167692e55 ">Run Macros on Multiple Records</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note You need the Manage Macros That Users Can’t Undo permission only if you want to run macros that contain a Submit Action instruction. All bulk macros contain a Submit Action instruction. The lightning bolt icon indicates that the macro performs an action—such as sending an email—that cannot be undone.

To run bulk macros, the Enable Enhanced Lists setting must be enabled in your org.

You can run bulk macros on records from the Accounts, Cases, Contacts, and Leads objects. However, you can run a bulk macro only on records in one object list view at a time. For example, you can run a bulk macro on multiple cases in the Cases list view, but not on cases and accounts at the same time.

An icon showing a green lightning bolt with two underlines indicates whether a macro is a bulk macro.

Bulk macros are processed in increments of 10 macros at a time. You can run a bulk macro on more than 10 cases, but the system processes the macro in groups of 10 at a time.

1. In the Case list view, select the cases that you want to run the macro on.
    
    You can filter the cases to identify which cases you want to run the macro on.
2. Open the Macros widget.
3. In the Macro widget, select a macro with the green lightning bolt icon and click **Run**.
4. In the confirmation window, click **OK** to continue.
    
    The macro runs on the selected cases. In the list view, the cases on which the macro ran successfully are highlighted in green and denoted by a green check mark icon. Cases that the macro didn’t run successfully on are highlighted in red and denoted by a red X icon. To see an explanation about why the macro didn’t work on a case, hover over the red X icon.

#### See Also

- [User Interface Settings](https://help.salesforce.com/s/articleView?id=xcloud.customize_ui_settings.htm&type=5&language=en_US)