---
schema_version: "1"
id: bbd6ac6726067335c2adff0c2e72411bf0b999ed12f20913e40885c29b17ac0b
title: Troubleshoot Errors for Automated Messages in Standard Messaging Channels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/livemessage_troubleshoot_errors.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.livemessage_troubleshoot_errors.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60cc4b2f047a82507770ce01fe66860ff112af2fb467c08d0a34fe5790677aa9
description: If something goes wrong when a flow tries to send a message notification in a standard Messaging channel, review the Standard Messaging Error Log to find out what happened.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Troubleshoot Errors for Automated Messages in Standard Messaging Channels

If something goes wrong when a flow tries to send a message notification in a standard Messaging channel, review the Standard Messaging Error Log to find out what happened. 

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="livemessage_troubleshoot_errors__d558e728"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="livemessage_troubleshoot_errors__d558e728" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
              Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38680e98">User Permissions
              Needed</th>
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        </thead>
        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38680e98 ">To create messaging templates and view errors:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38680e98 ">Configure Messaging</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38680e98 ">To view channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38680e98 ">View Setup and Configuration</td>

          </tr>
        </tbody>
      </table>

1. From Setup in Lightning Experience, enter Standard Messaging in the Quick Find box, and select **Standard Messaging Error Log**.
    
    ![Messaging Templates Error Log](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/ErrorLog.png)
2. To view an error’s details, click the down arrow in the error’s action menu and select **View**.

When you're troubleshooting errors, keep this information in mind.

Messaging sends messages only to recipients who meet certain criteria.

Recipients are excluded when they don’t meet all the criteria:

- The recipient must have a corresponding Messaging User record.
- The Mobile Number field on the Messaging User record must be populated.
- The recipient must be opted in to receiving messages from you.
- The sender numbers you select must be associated with a messaging queue.

Broadcast messaging templates can’t be deleted after use.

If a template has been used in a broadcast message, you can’t delete it. Check the Conversation Broadcasts tab to see whether a template has been used.

Recipients might receive multiple messages.

If they’re opted into multiple sender numbers, recipients can receive multiple messages. We recommend regularly reviewing your Messaging User records to remove duplicates and check your recipients’ opt-in statuses.

Messaging templates aren’t supported in some Messaging channels.

Messaging templates are used only in standard SMS and standard Facebook Messenger. Enhanced channels and Enhanced Chat use a different method for sending automated messages.

Messaging errors are automatically deleted after 30 days. Deleted errors no longer appear in the error log. You can also delete an error from the list view or error detail page.

#### See Also

- [Messaging Error Codes](https://help.salesforce.com/s/articleView?id=service.messaging_error_codes.htm&release=264.0.0&type=5 "Identify errors that service reps may encounter during standard and enhanced messaging sessions in Agentforce Service (formerly Service Cloud).")
- [Report on Messaging Activity](https://help.salesforce.com/s/articleView?id=service.messaging_reporting.htm&release=264.0.0&type=5 "To track your support team’s messaging activity in Messaging channels, create custom report types on Messaging objects.")