---
schema_version: "1"
id: 1bd63bbccd4dd6f058202e02415769a01956f2921707bb6dc8bcd5d3edb81063
title: Update Messaging Channel Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/livemessage_modify_channel_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.livemessage_modify_channel_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f57cbb6596fa16b24d0b85a9a4436587d2f7bf1f7ba5c5651ec40b9c263316d
description: To view and configure the settings of a messaging channel in Agentforce Service (formerly Service Cloud), click the channel name on the Messaging Settings page in Setup.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Update Messaging Channel Settings

To view and configure the settings of a messaging channel in Agentforce Service (formerly Service Cloud), click the channel name on the Messaging Settings page in Setup.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="livemessage_modify_channel_settings__d395e297"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="livemessage_modify_channel_settings__d395e297" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
            Messages for Business, Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table>

## Messaging Settings

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e83">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e86">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Channel Address Identifier</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">A UUID that identifies a deployed messaging channel. This identifier is unique across
              orgs, so a channel with the same Messaging Platform Key in a sandbox and production has a
              different Channel Address Identifier for each.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Channel Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">
              <p>The name of the channel. </p>
              <p style="margin-bottom:0;">(For Facebook Messenger channels) If you update the
                name of your Facebook page in Facebook, the old name still appears in the
                Messaging channels list view. To show the new name, delete and re-add the channel
                for that page. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Developer Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">The developer name of the channel. This value is a concatenation of the messaging
              platform key and the channel type.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Messaging Channel ID</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">A unique identifier of the messaging channel Salesforce record.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Messaging Platform Key</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">
              <p>(Not editable) A unique key for a channel that the end user can message.</p><a name="livemessage_modify_channel_settings__ul_h5m_sbs_fcc"><!-- --></a>
              <ul id="livemessage_modify_channel_settings__ul_h5m_sbs_fcc">
                <li dir="ltr">In SMS, WhatsApp, and LINE channels, the platform key is the phone
                  number associated with this channel.</li>

                <li dir="ltr">In Facebook Messenger channels, the platform key is the Facebook
                  page ID associated with this channel.</li>

                <li dir="ltr">In Apple Messages for Business channels, the platform key is the
                  Apple Messages identifier.</li>

                <li dir="ltr">In Enhanced Chat, the platform key is identical to the Channel
                  Address Identifier.</li>


              </ul>
              <p style="margin-bottom:0;">To encrypt this field, use <a href="https://developer.salesforce.com/docs/atlas.en-us.250.0.securityImplGuide.meta/securityImplGuide/security_pe_deterministic.htm" target="_blank">deterministic encryption</a>. If you use
                probabilistic encryption, messaging doesn't work as expected.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Platform Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">
              <p>Indicates whether the channel is <samp class="parmname">Standard</samp> or
                <samp class="parmname">Enhanced</samp>. Enhanced Chat, Bring Your Own Channel for
                Messaging, and Bring Your Own Channel for CCaaS use the
                <samp class="parmname">Enhanced</samp> platform type.
              </p>
              <p style="margin-bottom:0;">When you upgrade a standard SMS
                channel, the platform type changes from <samp class="parmname">Standard</samp> to
                <samp class="parmname">Enhanced</samp>.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">
              <p dir="ltr">The type of messaging channel:</p><a name="livemessage_modify_channel_settings__ul_arm_kcs_fcc"><!-- --></a>
              <ul id="livemessage_modify_channel_settings__ul_arm_kcs_fcc">
                <li dir="ltr">
                  <samp class="parmname">Apple Messages for Business</samp>
                </li>

                <li dir="ltr"><samp class="parmname">Custom</samp> (Bring Your Own Channel for Messaging or
                  Bring Your Own Channel for CCaaS)</li>

                <li dir="ltr"><samp class="parmname">Embedded Messaging</samp> (Enhanced Chat)</li>

                <li dir="ltr">
                  <samp class="parmname">Facebook</samp>
                </li>

                <li dir="ltr">
                  <samp class="parmname">LINE</samp>
                </li>

                <li dir="ltr"><samp class="parmname">Text</samp> (SMS)</li>

                <li dir="ltr">
                  <samp class="parmname">WhatsApp</samp>
                </li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e83 ">Unified Messaging Enabled</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e86 ">If selected, indicates that the channel is in use in a Unified Messaging
              channel.</td>

          </tr>
        </tbody>
      </table>

## Omni-Channel Routing

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e271">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e274">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Enable Advanced Routing</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">
              <p>Route the channel’s messaging sessions based on the logic in the specified
                Omni-Channel flow. If not selected, sessions are routed to a specific queue.</p>
              <p style="margin-bottom:0;" dir="ltr">Enabling advanced routing doesn’t turn on enhanced Omni-Channel routing,
                which is a separate feature that can’t be used with standard Messaging
                channels.</p>
              <p style="margin-bottom:0;">This field is available only in standard channels.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Fallback Queue</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">
              <p>The queue that receives messaging sessions that the Omni-Channel flow is unable to
                route. </p>
              <p style="margin-bottom:0;">This field is available in standard channels if <samp class="parmname">Enable Advanced
                  Routing</samp> is selected, and visible in enhanced channels if the routing type is
                <samp class="parmname">Omni-Flow</samp>.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Flow Definition</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">
              <p>The Omni-Channel flow used to route messages in this channel. </p>
              <p style="margin-bottom:0;">This field is
                available in standard channels if <samp class="parmname">Enable Advanced Routing</samp> is selected,
                and visible in enhanced channels if the routing type is
                <samp class="parmname">Omni-Flow</samp>.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Queue</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">The queue that messages sent to this channel are routed to. You can’t delete
              queues.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Routing Configuration</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">
              <p>The routing configuration used to route messages in this channel. A routing
                configuration defines the relative priority and relative size of work items, and
                specifies how work items are routed to service reps.</p>
              <p style="margin-bottom:0;">This field is available in
                standard channels if the routing type is <samp class="parmname">Channel
                  Skills</samp>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Routing Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">
              <p>The type of routing for this channel.</p>
              <p dir="ltr">In standard channels,
                possible values are <samp class="parmname">Omni-Channel</samp> and <samp class="parmname">Channel
                  Skills</samp>. Select <samp class="parmname">Channel Skills</samp> to route messages
                based on service rep skill. Otherwise, select
                <samp class="parmname">Omni-Channel</samp>.
              </p>
              <p style="margin-bottom:0;" dir="ltr">In enhanced channels, possible
                values are <samp class="parmname">Omni-Queue</samp> and <samp class="parmname">Omni-Flow</samp>.
                Select <samp class="parmname">Omni-Queue</samp> to use queue-based routing. Select
                <samp class="parmname">Omni-Flow</samp> to route with an Omni-Channel flow, which
                supports routing to bots. To route to a specific user, select
                <samp class="parmname">User</samp>. To route to an agent, select <samp class="parmname">Agentforce
                  Service Agent</samp>.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e271 ">Skill</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e274 ">
              <p>The skill or skills associated with this channel.</p>
              <p style="margin-bottom:0;">This field is available in
                standard channels if the routing type is <samp class="parmname">Channel Skills</samp>.</p>
            </td>

          </tr>
        </tbody>
      </table>

## Messaging Consent Settings

See [Customize the Messaging Opt-In and Opt-Out Experience](https://help.salesforce.com/s/articleView?id=service.messaging_consent_status.htm&release=264.0.0&type=5 "With the help of consent keywords, your customers tell you when and whether you can message them on a particular Messaging channel in Agentforce Service (formerly Service Cloud).").

## Auto-Response Settings

See [Customize Auto-Responses in Messaging Channels](https://help.salesforce.com/s/articleView?id=service.livemessage_create_automated_responses.htm&release=264.0.0&type=5 "Customize auto-responses for common scenarios in messaging sessions. Some auto-response options are available only in Enhanced Messaging channels and Enhanced Chat.").

## Customer Inactivity

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e463">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e466">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Inactivate or end a session after a period of customer inactivity</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">
              <p>Indicates whether to inactivate or end messaging sessions after a specified
                period of inactivity.</p>
              <p style="margin-bottom:0;">This field is available only in Enhanced Chat, Enhanced
                Messaging, Bring Your Own Channel for Messaging, and Bring Your Own Channel for
                CCaaS.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Choose action when customer is idle</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">
              <p>Choose what to do when messaging sessions are inactive for the specified period
                of time. Choose one of these options:</p>
              <ul>
                <li><strong class="uicontrol">Inactivate Session</strong>. Inactivates the session after the
                  specified period of time.</li>

                <li><strong class="uicontrol">End Session</strong>. Ends the session after the specified
                  period of time.</li>

                <li><strong class="uicontrol">Inactivate &amp; End Session</strong>. Inactivates and ends the
                  session after the specified periods of time.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Minutes to Inactivate Session</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">Select the number of minutes of inactivity before the session inactivates. This
              field appears only when you select <strong class="uicontrol">Inactivate Session</strong> or
              <strong class="uicontrol">Inactivate &amp; End Session</strong>.
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Minutes to End Session</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">Select the number of minutes of inactivity before the session ends. The timer
              begins after the session becomes inactive. This field appears only when you select
              <strong class="uicontrol">End Session</strong>.
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Minutes to End Session After Inactivation</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">Select the number of minutes of inactivity before the session ends. The timer
              begins after the session becomes inactive. This field appears only when you select
              <strong class="uicontrol">Inactivate &amp; End Session</strong>.
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Warn customer before inactivating or ending a session</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">Indicates whether to warn customers before their session inactivates or ends.
              If you select <strong class="uicontrol">Inactivate Session</strong> or <strong class="uicontrol">Inactivate
                &amp; End Session</strong>, the warning appears before the session inactivates.
              If you select <strong class="uicontrol">End Session</strong>, the warning appears before the
              session ends.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Minutes to Show Warning</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">Select the number of minutes before showing the warning to the customer. For
              example, select 4 to show the message 4 minutes before the session inactivates. This
              field appears only when you select <strong class="uicontrol">Warn customers before inactivating or
                ending a session</strong>.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e463 ">Warning Message</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e466 ">Select an Auto-Response messaging component that informs the customer that
              their session will inactivate or end. Sample warning message: “Looks like you’re
              busy. We’ll end this session in 2 minutes.”</td>

          </tr>
        </tbody>
      </table>

## Conversation Channel Definition Settings

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e610">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e613">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e610 ">Connected App Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e613 ">
              <p>The name of the connected app used to manage authentication between the
                Salesforce Interaction Service API and the Messaging or CCaaS partner’s
                system.</p>
              <p style="margin-bottom:0;">This field is available only in Bring Your Own Channel for Messaging and
                Bring Your Own Channel for CCaaS.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e610 ">Connected App Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e613 ">
              <p>The owner of the connected app used to manage authentication between the
                Salesforce Interaction Service API and the Messaging or CCaaS partner’s system. If
                set to <samp class="parmname">Partner</samp>, the partner creates the connected app and
                includes it in their managed package. If set to <samp class="parmname">Customer</samp>, the
                admin creates the connected app.</p>
              <p style="margin-bottom:0;">This field is available only in Bring Your Own
                Channel for Messaging and Bring Your Own Channel for CCaaS.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e610 ">Conversation Channel Definition</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e613 ">
              <p>A record in Salesforce that contains metadata for any Bring Your Own Channel
                for Messaging or Bring Your Own Channel for CCaaS integration.</p>
              <p style="margin-bottom:0;">This field is
                available only in Bring Your Own Channel for Messaging and Bring Your Own Channel
                for CCaaS.</p>
            </td>

          </tr>
        </tbody>
      </table>

## Contact Center Settings

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e680">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e683">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e680 ">API Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e683 ">
              <p>The API name of the connected contact center.</p>
              <p style="margin-bottom:0;">This field is available only in Bring
                Your Own Channel for CCaaS.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e680 ">Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e683 ">
              <p>The name of the connected contact center.</p>
              <p style="margin-bottom:0;">This field is available only in Bring Your
                Own Channel for CCaaS.</p>
            </td>

          </tr>
        </tbody>
      </table>

## Additional Channel Settings

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e733">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26197e736">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e733 ">Add User Verification</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e736 ">
              <p>Turns on <a href="https://help.salesforce.com/s/articleView?id=service.user_verification.htm&amp;release=264.0.0&amp;type=5" title="To maximize data privacy, securely connect your customers to their messaging history and persist conversations across devices with token-based or credential-based user verification. Persist conversations across devices with token-based user verification.">user
                  verification</a>.</p>
              <p style="margin-bottom:0;">This field is available only in Enhanced Chat.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e733 ">Authorization Token Expiration Time for Verified Users</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e736 ">
              <p>The expiration time in minutes of the Salesforce authorization token for verified
                users. When the token expires, your web or in-app client must provide a valid user identity
                token.</p>
              <p style="margin-bottom:0;">This field is available only in Enhanced Chat. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e733 ">Let customers download their conversation transcripts</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e736 ">
              <p>If selected, customers can download a PDF of their conversation transcript.</p>
              <p style="margin-bottom:0;">This
                field is available only in Enhanced Chat. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e733 ">Let customers send attachments to agents</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e736 ">
              <p>If selected, customers can send file attachments to service reps
                (agents).</p>
              <p style="margin-bottom:0;">This field is available only in Enhanced Chat.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e733 ">Show estimated wait time</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e736 ">
              <p>If selected, customers see their estimated wait time to chat with a service
                rep. </p>
              <p style="margin-bottom:0;">This field is available only in Enhanced Chat. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e733 ">Identify End User Language</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d26197e736 ">
              <p>If selected and their locale is known, the Language field for this channel’s
                messaging users is auto-populated. </p>
              <p style="margin-bottom:0;">This field is available only in Enhanced Chat
                and Apple Messages for Business.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Customize Auto-Responses in Messaging Channels](https://help.salesforce.com/s/articleView?id=service.livemessage_create_automated_responses.htm&release=264.0.0&type=5 "Customize auto-responses for common scenarios in messaging sessions. Some auto-response options are available only in Enhanced Messaging channels and Enhanced Chat.")