---
schema_version: "1"
id: d945ae5fd3c2a5dad6bf33ae8a8e4e7f98723c089b13b48ad4aa9ec4b095ebf0
title: Messaging User Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/livemessage_messaging_user_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.livemessage_messaging_user_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 52dbd881216ca61ae9cef597af32e4b52c207eff4f2a8650c953e5a076c3d44d
description: Messaging user records represent a link between a messaging channel and a user. The messaging user record includes details like the customer’s name, phone number or Facebook name, and consent status, and allows you to quickly review all messaging sessions that took place with the customer in a channel.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Messaging User Fields

Messaging user records represent a link between a messaging channel and a user. The messaging user record includes details like the customer’s name, phone number or Facebook name, and consent status, and allows you to quickly review all messaging sessions that took place with the customer in a channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="livemessage_messaging_user_fields__d789e297"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="livemessage_messaging_user_fields__d789e297" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
            Messages for Business, Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
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      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d58301e78">Field</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d58301e81">Description</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Contact</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">Contact record that’s linked to the messaging user record.</td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Account</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">Account record that’s linked to the messaging user record.</td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">External ID</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">
            <p>The messaging user’s contact information:</p>
            <ul>
              <li>(SMS and LINE channels) The messaging user’s phone number</li>
              <li>(Facebook Messenger channels) The messaging user’s Facebook name</li>
              <li>(WhatsApp channels) The phone number associated with the messaging user’s WhatsApp
                account</li>
              <li>(Apple Messages for Business channels) An opaque ID generated by Apple which is unique
                to the relationship between the user’s&nbsp;Apple ID&nbsp;and your business’s Business ID</li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Locale</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">The locale of the messaging user.</td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Messaging Channel</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">The channel that the messaging user sent the message to.</td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Messaging Platform Key</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">The phone number, Facebook page ID, Apple Messages identifier, or web or mobile app
            identifier associated with the messaging user.</td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Message Type</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">
            <p>Indicates the types of messages sent: </p>
            <ul>
              <li><kbd>Text</kbd></li>
              <li><kbd>WhatsApp</kbd></li>
              <li><kbd>Facebook</kbd></li>
              <li><kbd>LINE</kbd></li>
              <li><kbd>Apple Messages for Business</kbd></li>
              <li><kbd>Embedded Messaging</kbd> (shown for Enhanced Chat
                channels)</li>
              <li><kbd>Custom</kbd> (shown for Bring Your Own Channel for Messaging and Bring Your
                Own Channel for CCaaS) </li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Messaging User Name</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">The name of the messaging user. Because this field is editable, we don’t recommend
            referencing it in automation. Instead, use the Messaging Platform Key.</td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Messaging Consent Status</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">
            <p>Indicates whether the messaging user gave implicit, explicit, or double consent. If the
              messaging user revokes their consent, the status is set to
              <strong class="uicontrol">Opt-Out</strong>.
            </p>
            <p style="margin-bottom:0;">A messaging user engages over a channel and gives implicit consent. The messaging user
              must take an extra step to give explicit or double consent over a channel. In short code or
              enhanced Facebook Messenger channels, messaging users can use a keyword to give consent.
              Usually, messaging users give consent outside of Messaging.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e78 ">Profile Picture URL</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d58301e81 ">
            <p>The URL of the messaging user’s profile picture.</p>
            <p style="margin-bottom:0;">You can see profile pictures only for messaging users that use HTTPS URLs. Chrome and
              Firefox no longer support mixed content downloads.</p>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Object Reference: MessagingEndUser](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_messagingenduser.htm)
- [What’s Messaging?](https://help.salesforce.com/s/articleView?id=service.messaging_introduction.htm&release=264.0.0&type=5 "Seventy-five percent of adults want to communicate with brands the same way they do friends and family—through messaging. Messaging in Agentforce Service (formerly Service Cloud) provides a rich, efficient conversation experience for customers, service reps, and supervisors.")