---
schema_version: "1"
id: 768e286c092c8a3549cbe705adabefca736a5050a9caf00d4ac97c7f872a8776
title: Open Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/livemessage_agent_open_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.livemessage_agent_open_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9fcb74fbe852e2492c10553889ea7281fbb71015c5f649a64f8d2513d81fb125
description: Access Messaging through the Service Console app that your admin set up. Log into Omni-Channel to start chatting with customers.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Open Messaging

Access Messaging through the Service Console app that your admin set up. Log into Omni-Channel to start chatting with customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="livemessage_agent_open_app__d849e297"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="livemessage_agent_open_app__d849e297" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
              Messages for Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d136699e77">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d136699e77 ">To send and receive messages in Enhanced Chat:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d136699e77 ">
              <p>Enhanced Chat User permission set license </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Enhanced Chat Rep user
                permission</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d136699e77 ">To send and receive messages in standard and enhanced messaging channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d136699e77 ">Messaging Agent</td>

          </tr>
        </tbody>
      </table>

1. Open the app that contains Messaging.
    1. To open the App Launcher, on the left side of the navigation bar, click ![App Launcher icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/app_launcher_icon.png).
    2. Click the app that contains Messaging. Usually, this is your Service Console app.
        
        The name of the app might vary depending on how your admin set up Salesforce. When in doubt, your admin can tell you which app to use.
2. Log into Omni-Channel. Messages are routed only to service reps who are logged in.
    1. To open the Omni-Channel utility (pictured) or sidebar, click **Omni-Channel** in the footer of your screen.
    2. Click the dropdown menu and select your status. If you’re online, a green dot is shown next to the status. Now you’re ready to chat with customers.

![Omni-Channel utility](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_omni_online.png)