---
schema_version: "1"
id: 448c527909d6cd0e8c5b0b489004adefcda4ff8e4c9fa2e9f031f0f79e84eb54
title: Chat for Support Supervisors (Salesforce Classic)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_support_supervisors_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_support_supervisors_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e03901804947f9d4893c7588e88c70e0a5df766a748cc1437cd219fd0c11a56c
description: Welcome to Chat for support supervisors! Chat makes it easy for your agents to support customers. With Chat's supervisor tools, you can easily monitor your agents' activities, assist your agents in chats, and view data on your agents' chat sessions. This information applies only to Chat in Salesforce Classic.
products:
  - Service Cloud
release: "264"
---
# Chat for Support Supervisors (Salesforce Classic)

Welcome to Chat for support supervisors! Chat makes it easy for your agents to support customers. With Chat's supervisor tools, you can easily monitor your agents' activities, assist your agents in chats, and view data on your agents' chat sessions. This information applies only to Chat in Salesforce Classic.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d32983e58">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d32983e58 ">To chat with visitors in the Salesforce console: </td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d32983e58 ">Chat is enabled, set up, and included in a Salesforce console app</td>

        </tr>
      </tbody>
    </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

As a support supervisor, you oversee your employees to ensure that they provide the best customer support possible. Chat is fully integrated with the rest of Salesforce, making it easy for you to access the information you need about your agents and their chat activity in a single workspace.

Whether you're a seasoned veteran or new to Chat, there are several tools at your disposal that make it easy to support and monitor your chat agents as they work with customers. Let's get started.

- **[Assign Skills to Agents](https://help.salesforce.com/s/articleView?id=service.live_agent_supervisor_assign_skills.htm&release=264.0.0&type=5)**  
    Assign skills to your agents as the expertise of your team evolves.

#### See Also

- [Chat for Support Agents](https://help.salesforce.com/s/articleView?id=service.live_agent_support_agents_intro.htm&release=264.0.0&type=5 "Welcome to Chat for support agents! Chat is a comprehensive chat solution that makes it easy for you to support customers.")
- [Permissions for Chat Support Supervisors](https://help.salesforce.com/s/articleView?id=service.live_agent_support_supervisor_permissions.htm&release=264.0.0&type=5 "You must enable certain permissions for Chat support supervisors so that they have all the tools they need to monitor agents’ activities and review customers’ information.")