--- schema_version: "1" id: b68f4e09e1c2e53648378bec36c565fd4d43d186d27efeb3feee7122eee7e8f1 title: Permissions for Chat Support Supervisors collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_support_supervisor_permissions.md canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_support_supervisor_permissions.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 5c81045fc19e95b210cb9e720560c2cac526ba88843b7e3d4794122d743bcb84 description: You must enable certain permissions for Chat support supervisors so that they have all the tools they need to monitor agents’ activities and review customers’ information. products: - Service Cloud release: "264" --- # Permissions for Chat Support Supervisors You must enable certain permissions for Chat support supervisors so that they have all the tools they need to monitor agents’ activities and review customers’ information. ### Required Editions
View supported editions.
![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png) Important Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat). ## General Permissions | Necessary Permission | Description | | --- | --- | | “API Enabled” | Required for all Chat users |
Optional Permission Description
“Assign Chat Skills to Users”

Enables supervisors to assign skills to agents.
## Object Permissions
Record Type Permission Description Considerations
Chat Sessions “Read” Enables supervisors to view session records None
“Create” Enables supervisors to create session records Session records are created automatically and are meant to provide a paper trail that provides information about the time that agents spend online. We don’t recommend tampering with these records, but you can give supervisors the ability to create them manually.
“Edit” Enables supervisors to edit session records Session records are created automatically and are meant to provide a paper trail that provides information about the time that agents spend online. We don’t recommend tampering with these records, but you can give supervisors the ability to edit them.
“Delete” Enables supervisors to delete session records Session records are created automatically and are meant to provide a paper trail that provides information about the time that agents spend online. We don’t recommend tampering with these records, but you can give supervisors the ability to delete them.
Live Chat Transcripts “Read” Enables supervisors to view chat transcripts None
“Create” Enables supervisors to create chat transcripts Chat transcripts are created automatically and are meant to provide a paper trail about your agents’ interactions with customers. We don’t recommend tampering with these records, but you can give supervisors the ability to create transcripts manually.
“Edit” Enables supervisors to edit chat transcripts Chat transcripts are created automatically and are meant to provide a paper trail about your agents’ interactions with customers. We don’t recommend tampering with these records, but you can give supervisors the ability to edit transcripts.
“Delete” Enables supervisors to delete chat transcripts Chat transcripts are created automatically and are meant to provide a paper trail about your agents’ interactions with customers. We don’t recommend tampering with these records, but you can give supervisors the ability to delete transcripts.
Live Chat Visitors “Read” Enables supervisors to view visitor records None
“Create” Enables supervisors to create visitor records Visitor records are created automatically and are meant to provide a paper trail that associates your customers with their chat transcripts. We don’t recommend tampering with these records, but you can give supervisors the ability to create them manually.
“Edit” Enables supervisors to edit visitor records Visitor records are created automatically and are meant to provide a paper trail that associates your customers with their chat transcripts. We don’t recommend tampering with these records, but you can give supervisors the ability to edit them.
“Delete” Enables supervisors to delete visitor records Visitor records are created automatically and are meant to provide a paper trail that associates your customers with their chat transcripts. We don’t recommend tampering with these records, but you can give supervisors the ability to delete them.
Quick Text “Read” Enables supervisors to view Quick Text messages None
“Create” Enables supervisors to create Quick Text messages None
“Edit” Enables supervisors to edit Quick Text messages None
“Delete” Enables supervisors to delete Quick Text messages None
#### See Also - [Chat Session Records](https://help.salesforce.com/s/articleView?id=service.live_agent_session_records.htm&release=264.0.0&type=5 "Every time your agents log in to Chat, a Chat session record is automatically created. These session records store information about your agents’ and customers’ interactions online, such as how many chat requests were processed, how long agents spent online, or how long agents were actively engaged in chats with customers.") - [Chat Transcripts](https://help.salesforce.com/s/articleView?id=service.live_agent_chat_transcripts.htm&release=264.0.0&type=5 "A chat transcript is a record of a chat between a customer and an agent. Salesforce automatically creates a transcript for each chat session.") - [Chat Visitor Records](https://help.salesforce.com/s/articleView?id=service.live_agent_visitor_records.htm&release=264.0.0&type=5 "Every time an agent chats with a customer, Salesforce automatically creates a visitor record that identifies the customer’s computer.") - [Edit Object Permissions in Profiles](https://help.salesforce.com/s/articleView?id=platform.perm_sets_object_perms_edit.htm&type=5&language=en_US)