---
schema_version: "1"
id: 05c8c5b11e61f08c4cd540ef3be76ae6bddf004f71e64ff392a84f674d47ade5
title: Assign Skills to Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_supervisor_assign_skills.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_supervisor_assign_skills.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1d9464bef94913ac2670870be2fec9bf24302feb93117016029a0c953e4af1b6
description: Assign skills to your agents as the expertise of your team evolves.
products:
  - Service Cloud
release: "264"
---
# Assign Skills to Agents

Assign skills to your agents as the expertise of your team evolves.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d14054e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d14054e55 ">To assign skills: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d14054e55 ">Assign Chat Skills to Users OR Customize Application</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Before you can assign a user or profile to a skill or remove a user or profile from a skill, chat must be enabled.

1. In Setup, enter Skills in the Quick Find box, then select **Skills**.
2. Click the name of the skill you want to assign.
3. Click **Edit**.
4. Select either the profiles (recommended) or individual users who have this skill.
    
    Before you can remove an assigned profile from a skill, chat must be enabled.
5. Click **Save**.
    
    Skills are visible to all users, but only your administrator can create skills.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note

To accept a chat that requires skills, an agent must have all skills assigned to the chat. These skills can be assigned via the routing configuration, skills-based routing rules, or an Omni-Channel flow. Because skills assigned from skills-based routing rules or an Omni-Channel flow aren’t checked until after the chat begins, it’s possible that no agents with the required skills are available to accept the chat. If set up, Omni-Channel begins dropping additional skills to try to find an available agent. If no agent is found, even after dropping the additional skills, the chat request is canceled.

For more information about additional skills, see [Enable Skills-Based Routing Rules from the Routing Configuration](https://help.salesforce.com/s/articleView?id=service.omnichannel_attribute_based_routing_config.htm&type=5&language=en_US).