---
schema_version: "1"
id: 2a40f9c487831d1f8fcd8674ad3fddad37a1f6002e488460b181bac2b555e6c9
title: Set Visibility for Chat Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_set_visibility.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_set_visibility.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4d83412cc31ba36b359b41376494b2a0db841ad4a61fed9e82073bf10499db73
description: Choose how your Chat users can view the Supervisor Tab and Chat Sessions using profiles and permission sets.
products:
  - Service Cloud
release: "264"
---
# Set Visibility for Chat Users

Choose how your Chat users can view the Supervisor Tab and Chat Sessions using profiles and permission sets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Set Visibility for the Supervisor Tab Through Profiles](https://help.salesforce.com/s/articleView?id=service.live_agent_set_supervisor_panel_visibility_profiles.htm&release=264.0.0&type=5)**  
    The Chat supervisor panel is your supervisors’ one-stop shop for finding information about their organizations’ chat buttons and chat agents. Make the Chat supervisor tab visible to users who are assigned to specified profiles.
- **[Set Visibility for the Chat Sessions Tab through Permission Sets](https://help.salesforce.com/s/articleView?id=service.live_agent_set_sessions_tab_visibility_permission_sets.htm&release=264.0.0&type=5)**  
    Session records store information about your agents’ and customers’ interactions online, such as how many chat requests were processed, how long agents spent online, or how long agents were actively engaged in chats with customers. Make the Chat sessions tab visible to users who are assigned to specified permission sets.
- **[Set Visibility for the Chat Sessions Tab through Profiles](https://help.salesforce.com/s/articleView?id=service.live_agent_set_sessions_tab_visibility_profiles.htm&release=264.0.0&type=5)**  
    Session records store information about your agents’ and customers’ interactions online, such as how many chat requests were processed, how long agents spent online, or how long agents were actively engaged in chats with customers. Make the Chat sessions tab visible to users who are assigned to specified profiles.

#### See Also

- [Pre-Chat Forms and Post-Chat Pages](https://help.salesforce.com/s/articleView?id=service.live_agent_pre_post_chat_pages.htm&release=264.0.0&type=5 "Pre-chat forms and post-chat pages in Chat enable you to exchange information with customers who contact your company through chat.")