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Set Visibility for the Chat Sessions Tab through Profiles

Session records store information about your agents’ and customers’ interactions online, such as how many chat requests were processed, how long agents spent online, or how long agents were actively engaged in chats with customers. Make the Chat sessions tab visible to users who are assigned to specified profiles.

Required Editions

View supported editions.
User Permissions Needed
To set tab visibility for Chat sessions: Manage Profiles and Permission Sets
Important
Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

Alternatively, you can give users access to the Chat sessions tab through permission sets.

  1. From Setup, enter Profiles in the Quick Find box, then select Profiles.
  2. Select a support agent profile.
  3. Click Edit.
  4. Set the visibility of the Chat sessions tab to Default On.
  5. Click Save.

See Also