---
schema_version: "1"
id: 90391a05d804e442c55574fbd00b71ce37081d74f25fb727c7cd6724275a55bc
title: Set Privacy Options for Chat Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_set_privacy.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_set_privacy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 526c534035cf3dc97b83ab005a374e3cb9ce1023a6fecc6810db0f9e2a7525ae
description: Protect your agents and the customers they assist by blocking sensitive data and unwanted visitors.
products:
  - Service Cloud
release: "264"
---
# Set Privacy Options for Chat Users

Protect your agents and the customers they assist by blocking sensitive data and unwanted visitors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Block Sensitive Data in Chats](https://help.salesforce.com/s/articleView?id=service.live_agent_block_sensitive_data.htm&release=264.0.0&type=5)**  
    Sensitive data rules let you block specific patterns, such as credit card, Social Security, phone and account numbers, or even profanity. You can choose to remove the text or replace it with your preferred characters.
- **[Let Your Agents Block Visitors by IP Address](https://help.salesforce.com/s/articleView?id=service.live_agent_block_IPs_admin_enable_agents.htm&release=264.0.0&type=5)**  
    Help your agents avoid troublesome customers by blocking chats from specified IP addresses.
- **[Create an IP Blocking Rule to Block Chat Visitors](https://help.salesforce.com/s/articleView?id=service.live_agent_block_IPs_admin_create_blocking_rule.htm&release=264.0.0&type=5)**  
    Help your agents avoid troublesome customers by blocking chats from specified IP addresses.