---
schema_version: "1"
id: 531c6a72cf4f4fa2b2c22cd4403a86fae34065c76cc6c213b626783e3ead6f20
title: Send Quick Text Messages in Chats
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_send_quick_text_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_send_quick_text_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 865b28825b7cdc9dc7078f5c2948f037a25cacdeff0524a051ba257b489ac15c
description: Send chat customers predefined messages to respond more quickly. You can create quick text for greetings, notes, answers to common questions, and more.
products:
  - Service Cloud
release: "264"
---
# Send Quick Text Messages in Chats

Send chat customers predefined messages to respond more quickly. You can create quick text for greetings, notes, answers to common questions, and more.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d34416e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d34416e56 ">To access quick text while chatting with visitors: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d34416e56 ">Read on Quick Text</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note If you don't have access to quick text, contact your Salesforce admin.

1. While chatting with a customer, open the quick text browser.
    
    - In Salesforce Classic, on Mac OS or Windows, type ;; in the message field.
    - In Lightning Experience, type one of the following commands in the message field.
        
        Mac OS: Cmd+.
        
        Windows: Ctrl+.
    
    A list of quick text messages displays. Recently used messages display first.
2. To see additional quick text messages, type a word or phrase.
    
    A list of messages that include those words appears.
3. To see the title and full text of a message, hover over it or highlight it using the arrow keys on your keyboard.
    
    The full message displays in the preview panel.
4. To select a message and add it to your chat, click it or use your keyboard to highlight it and then press Enter.
5. To send the message, click **Send** or press Enter on your keyboard.