---
schema_version: "1"
id: 6594a07c3e939871d8122a160f305af39e0b911e09f7096c8aa8d6c59af043d6
title: Set Up Chat in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_intro_classic.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_intro_classic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5141f472f3515b156f750b6198de895deb736ae71b1c24e4dc92a01616896b7f
description: Set up Chat so that your support agents use the console in Salesforce Classic to chat with customers. You can also add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.
products:
  - Service Cloud
release: "264"
---
# Set Up Chat in Salesforce Classic

Set up Chat so that your support agents use the console in Salesforce Classic to chat with customers. You can also add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Create a Basic Chat Implementation](https://help.salesforce.com/s/articleView?id=service.live_agent_set_up_basic_implementation.htm&release=264.0.0&type=5)**  
    Before you customize Chat, you need to create the basic Chat implementation for your Salesforce org. After you complete the basic setup steps, you’ll have a functioning Chat implementation that your agents can use to chat with customers.
- **[Customize Your Chat Implementation](https://help.salesforce.com/s/articleView?id=service.live_agent_customize_implementation.htm&release=264.0.0&type=5)**  
    After you set up your basic Chat implementation, customize it with solutions that are appropriate for your agents, supervisors, and customers. Chat offers several options for customizing your implementation declaratively, which means that no coding is required.
- **[Set Up Chat in the Salesforce Console in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.live_agent_set_up_in_salesforce_console.htm&release=264.0.0&type=5)**  
    After you set up and customize your basic Chat implementation, add it to the Salesforce console so that your agents and supervisors can start using chat to assist customers. Additionally, you can set up some other features in the Salesforce console to create an even more robust chat experience for your agents and your customers.
- **[Migrate from Legacy Live Agent to Omni-Channel for Chat](https://help.salesforce.com/s/articleView?id=service.live_agent_and_omni_new_customers.htm&release=264.0.0&type=5)**  
    Are you loving Chat and want to add Omni-Channel to the mix? Here’s what changes for you and your organization (and not for your agents!).