Get started with Chat by enabling it for your Salesforce org. After you enable Chat, you can customize it.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To enable Chat: | Customize Application |
Important
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.
- From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
- Select Enable Chat.
- Click Save.