---
schema_version: "1"
id: 9350fd88fd26aaeea37f6786504f0dd6c31c0b0d5d3b9faf9b3fdf7221aee085
title: Customize Your Chat Implementation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_customize_implementation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_customize_implementation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e80c744d5f716a160cf0d69dee9bbf019fe84674782ee5126c77fbf1d999deb8
description: After you set up your basic Chat implementation, customize it with solutions that are appropriate for your agents, supervisors, and customers. Chat offers several options for customizing your implementation declaratively, which means that no coding is required.
products:
  - Service Cloud
release: "264"
---
# Customize Your Chat Implementation

After you set up your basic Chat implementation, customize it with solutions that are appropriate for your agents, supervisors, and customers. Chat offers several options for customizing your implementation declaratively, which means that no coding is required.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Pre-Chat Forms and Post-Chat Pages](https://help.salesforce.com/s/articleView?id=service.live_agent_pre_post_chat_pages.htm&release=264.0.0&type=5)**  
    Pre-chat forms and post-chat pages in Chat enable you to exchange information with customers who contact your company through chat.
- **[Set Visibility for Chat Users](https://help.salesforce.com/s/articleView?id=service.live_agent_set_visibility.htm&release=264.0.0&type=5)**  
    Choose how your Chat users can view the Supervisor Tab and Chat Sessions using profiles and permission sets.

#### See Also

- [Create a Basic Chat Implementation](https://help.salesforce.com/s/articleView?id=service.live_agent_set_up_basic_implementation.htm&release=264.0.0&type=5 "Before you customize Chat, you need to create the basic Chat implementation for your Salesforce org. After you complete the basic setup steps, you’ll have a functioning Chat implementation that your agents can use to chat with customers.")
- [Add Chat to the Salesforce Console](https://help.salesforce.com/s/articleView?id=service.live_agent_add_to_salesforce_console.htm&release=264.0.0&type=5 "Adding Chat to the Salesforce console enables agents and supervisors to chat with customers and access other customer service tools in one place.")