---
schema_version: "1"
id: ca0d03ef986a778abe1451cc45ae208f3e44954ef7ef53889f3614c867ce526e
title: Customize Your Chat Branding with Salesforce Sites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_customize_branding_with_sites.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_customize_branding_with_sites.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 11bf705dedf116bbcb1fbd4974e2f89a62169d4c1cf58d6caa136ab19faac6ee
description: To customize your Chat implementation with images, use a Salesforce Site to upload the images for your chat window and chat buttons.
products:
  - Service Cloud
release: "264"
---
# Customize Your Chat Branding with Salesforce Sites

To customize your Chat implementation with images, use a Salesforce Site to upload the images for your chat window and chat buttons.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d33064e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33064e58 ">To create and edit Salesforce Sites:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33064e58 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

To customize your chat window and chat buttons, create one or more Salesforce Sites. Then, upload the images that you want to use as static resources. Static resources enable you to upload content that you can reference in a Visualforce page. Each static resource has its own URL that Salesforce uses to access the images when the chat window loads.

1. Create a Salesforce Site to host your images.
    
    When you create a Salesforce Site for your Chat deployment, provide the following information.
    
    - A site label and site name
    - A site contact
    - The active site’s home page
    - A site template
2. Upload your branding images as static resources.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note The maximum size for a standard chat window image is 50 pixels.

#### See Also

- [Create and Edit Salesforce Sites](https://help.salesforce.com/s/articleView?id=platform.sites_creating_and_editing_sites.htm&type=5&language=en_US)
- [Define Static Resources](https://help.salesforce.com/s/articleView?id=platform.pages_static_resources_create.htm&type=5&language=en_US)
- [Create Automated Chat Invitations](https://help.salesforce.com/s/articleView?id=service.live_agent_create_automated_invitations.htm&release=264.0.0&type=5 "Set up automated chat invitations that appear as animated pop-ups on your website to invite customers to chat with an agent.")
- [Create Chat Deployments](https://help.salesforce.com/s/articleView?id=service.live_agent_create_deployments.htm&release=264.0.0&type=5 "A deployment is a place on your company’s website that’s enabled for Chat. Create deployments to implement Chat and control its functionality on your website.")