---
schema_version: "1"
id: 2a0d8c78bb30ea8a588f2e665a3d4956e62587bd9d02a0d3c69c3a61a3794298
title: Add Chat to the Salesforce Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_add_to_salesforce_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_add_to_salesforce_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46b487cb083f47565552717f53d7003563ddafbcd632f7b44efc70eba770ec8a
description: Adding Chat to the Salesforce console enables agents and supervisors to chat with customers and access other customer service tools in one place.
products:
  - Service Cloud
release: "264"
---
# Add Chat to the Salesforce Console

Adding Chat to the Salesforce console enables agents and supervisors to chat with customers and access other customer service tools in one place.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d7767e58">User Permissions
              Needed</th>
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        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7767e58 ">To add Chat to the Salesforce console:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7767e58 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Before you add Chat to a Salesforce console app, you need to create a Salesforce console app if you don’t have one set up.

After you set up Chat, add it to a Salesforce console app. After Chat is set up in the console, your agents can interact with chat customers. With the Salesforce console, your agents and supervisors can access Chat and other Service products in one place to provide customers fast and efficient customer service.

1. From Setup, enter Apps in the Quick Find box, then select **Apps**.
2. Click **Edit** next to the name of the Salesforce console app in which you want to set up Chat.
3. Select Include Chat in this App.
4. Choose the records or pages that you want to open as subtabs of chat sessions in the chat workspace.
5. Optionally, if your Salesforce org has Knowledge enabled, select Include Suggested Articles from Knowledge in Chat to display the Knowledge One widget in the chat workspace.
6. Click **Save**.

You can run multiple Salesforce apps at the same time. However, if you log in to another Salesforce app while you’re logged in to a Salesforce console app, you can’t accept new chat requests.

#### See Also

- [Set Up Chat Answers from Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.live_agent_set_up_knowledge_chat_answers.htm&release=264.0.0&type=5 "If your organization uses Salesforce Knowledge, you can enable your agents to answer customer questions by using information from your knowledge base. Set up chat answers on articles so that agents can search for articles from Chat in the Salesforce console.")
- [Add the Supervisor Panel to the Salesforce Console](https://help.salesforce.com/s/articleView?id=service.live_agent_add_supervisor_panel_to_salesforce_console.htm&release=264.0.0&type=5 "Add the supervisor panel to the Salesforce console in Salesforce Classic to make your support supervisors’ work easier. That way, supervisors can access information about their agents without having to switch between workspaces.")
- [Add a Lookup Component for Chats Routed with Omni-Channel to the Salesforce Console](https://help.salesforce.com/s/articleView?id=service.live_agent_add_sidebar_lookup_omnirouted.htm&release=264.0.0&type=5 "Provide agents with a sidebar lookup component in their Salesforce console so they can quickly look up or create associated records for chats. This component is only for chats using Omni-Channel routing, and can be used in Salesforce Classic only.")
- [Set Up a Salesforce Console App in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.console2_define_app.htm&type=5&language=en_US)