---
schema_version: "1"
id: 8f553c42a0d52b0e41b4d49c295ac064ce974294ab44bcd2c16aab1424da0d55
title: Add Chat to the Console in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_add_to_lightning_console_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_add_to_lightning_console_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 98b284bd02a333b2afe5ca18b9532309017b2832502fb90f3644a7e7662737dc
description: Add Chat to a Lightning console app so agents and supervisors can chat with customers.
products:
  - Service Cloud
release: "264"
---
# Add Chat to the Console in Lightning Experience

Add Chat to a Lightning console app so agents and supervisors can chat with customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19928e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19928e61 ">To add Chat to a Lightning console app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19928e61 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Before you add Chat to a Lightning console app, you need to enable Chat and create a basic implementation. You need to create a Lightning console app for service if you don’t have one set up. You also need to have Omni-Channel set up along with a chat button or Embedded Service implementation using Omni-Channel routing.

1. From Setup in Lightning Experience, enter Apps in the Quick Find box, then select **App Manager**.
2. Click the dropdown next to the console app you want to add Chat to, then click **Edit**.
3. If your console doesn’t have the Omni-Channel utility, go to Utility Bar and add it.
4. Under Navigation Items, add Chat Transcripts to the Selected Items list.
5. Under Assign to User Profiles, select the profiles you want to add to this console.
6. Click **Save**.
7. Click **Done**.