--- schema_version: "1" id: e68752e13e0113d396b1a678a9f231e0ee169dad6d29b31a1e4acc3b0725e427 title: Migrate Custom Labels from Legacy Chat to Enhanced Chat collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/legacy_to_enhanced_migration_labels.md canonical_url: https://help.salesforce.com/s/articleView?id=service.legacy_to_enhanced_migration_labels.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 6882bfb26658d16c84dd649c4a97c7241b24f8a430d4b6bca1cf071051d727d9 description: Some Legacy Chat labels are migrated to Enhanced Chat with the Legacy Web Chat Migration (Beta) tool. Review which labels come over automatically. Then review which labels you can customize manually once you set up Enhanced Chat. products: - Service Cloud - Digital Engagement release: "264" --- # Migrate Custom Labels from Legacy Chat to Enhanced Chat Some Legacy Chat labels are migrated to Enhanced Chat with the Legacy Web Chat Migration (Beta) tool. Review which labels come over automatically. Then review which labels you can customize manually once you set up Enhanced Chat. ### Required Editions

View supported editions.
This article applies to:	Enhanced Web Chat channels
This article doesn’t apply to:	Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel

User Permissions Needed
To set up this feature:	Customize Application AND Modify Metadata Through Metadata API Functions
To modify permission sets and profiles:	Manage Profiles and Permission Sets

User Permissions Needed

To set up this feature:

Customize Application

AND

Modify Metadata Through Metadata API Functions

To modify permission sets and profiles:

Manage Profiles and Permission Sets

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png) Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve. Some Legacy Chat labels are migrated directly to Enhanced Chat labels when you go through the Legacy Web Chat Migration (Beta) tool. To translate these labels into more than one language, run through the tool, and select a different language each time. To customize these migrated labels as well as [other Enhanced Chat labels](https://help.salesforce.com/s/articleView?id=service.miaw_custom_labels.htm&type=5&language=en_US), use the [Set Custom Labels editor](https://help.salesforce.com/s/articleView?id=service.miaw_configure_web_deployment_1.htm&type=5&language=en_US) in Embedded Service Deployment Settings. ## Labels that are Migrated to Enhanced Chat These Legacy Chat labels are migrated directly to Enhanced Chat labels when you go through the Legacy Web Chat Migration (Beta) tool.

Legacy Chat Label	Label Location	Enhanced Chat Label	Label Location
Close Dialog	General \| General	Close the message window	General \| All \| Accessibility
Minimize chat	General \| General	Minimize chat window	General \| All \| Standard
Start Chatting	Prechat \| All	Start Conversation	Pre-Chat \| Pre-Chat Form \| Standard
I accept	Pre-Chat \| All	I accept	Pre-Chat \| Pre-Chat Form \| Standard
This field is required.	Pre-Chat \| All	This field is required.	Pre-Chat \| Terms and Conditions \| Standard
[No default label. This is the label for your Terms and Conditions acceptance.]	Pre-Chat \| Terms and Conditions	[No default label. This is the label for your Terms and Conditions acceptance.]	Pre-Chat \| Terms and Conditions \| Standard
Chat Ended by Agent	Chat in Progress \| Chat Ended	Agent ended the chat at	Chat in Progress \| Chat Ended \| System Messages
Chat Ended	Chat in Progress \| Chat Ended	You ended the chat at	Chat in Progress \| Chat Ended \| System Messages
Conversation Ended by Bot	Chat in Progress \| Chat Ended	Bot ended the chat at	Chat in Progress \| Chat Ended \| System Messages
Type your message...	Chat in Progress \| Chat Body	Type your message...	Chat in Progress \| Input Footer \| Standard
Please wait. Reconnecting	Chat in Progress \| Chat Reconnecting	Reconnecting...	General \| All \| Standard
Reconnecting	Chat in Progress \| Minimized	Reconnecting...	General \| Minimized \| Standard
Transferring	Chat in Progress \| Minimized	Transferring...	General \| Header \| Standard
Chat ended	Chat in Progress \| Minimized	Chat Ended	General \| Minimized \| Standard
1 Message	Chat in Progress \| Minimized	New message	General \| Minimized \| Standard
{0} Messages	Chat in Progress \| Minimized	New messages	General \| Minimized \| Standard
Upload a file	Chat in Progress \| File Transfer	Attach file	Chat in Progress \| File Transfer \| Standard
Remove this file.	Chat in Progress \| File Transfer	Don't send file {0}	Chat in Progress \| File Transfer \| Standard
Select a file under {0}mb	Chat in Progress \| File Transfer	These files exceed the {1} MB limit: {0}. Try again.	Chat in Progress \| File Transfer \| Standard
Thanks for chatting with us. Ask me anything.	Chat in Progress \| Chat Header	Hello, ask me anything.	General \| Header \| Standard
Save Transcript	Chat in Progress \| Chat Body	Request Chat Transcript	General \| Header \| Standard
Choose one of the following options	Chat in Progress \| Einstein Bots	Select a menu item	Chat in Progress \| Chat Body \| Accessibility

#### See Also - [_Trailhead_: Migrating from Legacy Chat to Enhanced Chat](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat) - [Enhanced Chat FAQ](https://help.salesforce.com/s/articleView?id=service.miaw_faq.htm&release=264.0.0&type=5 "Review answers to commonly asked questions about Enhanced Chat, formerly Messaging for In-App and Web.")