---
schema_version: "1"
id: 3bfc6382a93f9c409efbf45a1413af55b5fa211afa99455794249dbd757fe136
title: Use the Migration Tool to Move from Legacy Chat to Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/legacy_chat_migration_tool.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.legacy_chat_migration_tool.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 649371687f32d50aa112119465eda1079ceb42e821f75aab27cf6cd76fa61dfc
description: Migrate from Legacy Chat to Enhanced Chat in just a few clicks. Then take important steps to complete setup.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Use the Migration Tool to Move from Legacy Chat to Enhanced Chat

Migrate from Legacy Chat to Enhanced Chat in just a few clicks. Then take important steps to complete setup.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="legacy_chat_migration_tool__d1166e1065"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="legacy_chat_migration_tool__d1166e1065" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard
            and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your
            Own Channel</td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve.

The Legacy Web Chat Migration tool is a beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

- **[Considerations and Limitations for Using the Legacy Web Chat Migration (Beta) Tool](https://help.salesforce.com/s/articleView?id=service.lc_migrate_2.htm&release=264.0.0&type=5)**  
    Before you migrate from Legacy Chat to Enhanced Chat, review what is and isn’t migrated.
- **[Migrate from Legacy Chat to Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.lc_migrate_3.htm&release=264.0.0&type=5)**  
    Set up a domain where you’ll host Enhanced Chat. Use the Legacy Web Chat Migration (Beta) tool to migrate to Enhanced Chat. And then take the required and optional next steps after using the tool.
- **[Migrate Custom Labels from Legacy Chat to Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.legacy_to_enhanced_migration_labels.htm&release=264.0.0&type=5)**  
    Some Legacy Chat labels are migrated to Enhanced Chat with the Legacy Web Chat Migration (Beta) tool. Review which labels come over automatically. Then review which labels you can customize manually once you set up Enhanced Chat.

#### See Also

- [_Trailhead_: Migrating from Legacy Chat to Enhanced Chat](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat)
- [Enhanced Chat FAQ](https://help.salesforce.com/s/articleView?id=service.miaw_faq.htm&release=264.0.0&type=5 "Review answers to commonly asked questions about Enhanced Chat, formerly Messaging for In-App and Web.")