---
schema_version: "1"
id: 4f66ab208c24d1c5dcef00392fd37cc2f97ac47871b10260a6ac9351b30a8939
title: Verify Migrated Articles in the Validation Stage
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_verify_articles_validation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_verify_articles_validation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d1ac1c4790288342df914f166ebc30f44e404b4718f05e8c6652acc7c2227239
description: After verifying the articles in the Activation stage, verify the articles again during the Validation stage of the Lightning Knowledge Migration Tool. During this stage, you verify the articles in Lightning Experience.
products:
  - Service Cloud
release: "264"
---
# Verify Migrated Articles in the Validation Stage

After verifying the articles in the Activation stage, verify the articles again during the Validation stage of the Lightning Knowledge Migration Tool. During this stage, you verify the articles in Lightning Experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d82361e61">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e61 ">To view articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e61 ">
              <p>View All Records on Knowledge</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Knowledge User</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e61 ">To use the Lightning Knowledge Migration Tool:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e61 ">
              <p>Knowledge User</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

The MigratedToFromArticle and MigratedToFromArticleVersion fields used to verify articles are available in API version 45.0 and later.

You accepted the results of migration, and you already verified that the new Article IDs open the right articles in Salesforce Classic.

Finish the verification process during the Validation stage. The Lightning Knowledge Migration Tool shows the **Validation** stage and shows the **Data Migration Summary** page.

1. Check that the Lightning Knowledge Migration Tool is in the Validation stage. From Setup, in the quick find box enter migration and select **Lightning Knowledge Migration Tool.** Refresh the page if necessary.
    
    ![Image shows the Validation stage of the Lightning Knowledge Migration Tool with successful results in the migration summary.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_migration_validation_stage.png)
2. In Salesforce Classic, on the Article Management or Knowledge tab, open the article you want to verify.
    1. Locate the new knowledge article ID in the URL. For instance, if your article URL is yourSalesforceDomain/knowledge/publishing/articleOnlineDetail.apexp?id=kA3R00000004Jwu&lang=en\_US, the ID is kA3R00000004Jwu.
    2. ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)
        
        Tip If you created a list of article ID mappings during the Activation stage or you already have the old ID that corresponds to the new article, you can skip this step.
        
        To find the old ID, log in to Workbench with your org credentials at workbench.developerforce.com.
        
        The following query on the KnowledgeArticle object returns the old ID.
        
        ```
        SELECT MigratedToFromArticle FROM KnowledgeArticle WHERE Id = ‘NewArticleID’
        ```
        
        ![Shows the Workbench console query and resulting ID.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_migration_verification_SOQLex3.png)
    3. Overwrite the ID in the URL with the corresponding ID from the old knowledge base version.
        
        For example, change the URL yourSalesforceDomain/knowledge/publishing/articleOnlineDetail.apexp?id=NewArticleID to yourSalesforceDomain/knowledge/publishing/articleOnlineDetail.apexp?id=OldArticleID
    4. To see the pre-migration article, refresh the page. The Type field shows the old article type, not Knowledge.
3. Open the same article in Lightning Experience. In a new browser window, log in to your org and switch to Lightning Experience.
    1. From the App Launcher, find and open the **Knowledge** tab.
    2. Open the article with the same name as the one in your other browser window.
        
        ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)
        
        Tip Try switching to a different list view, like Published Articles or Draft Articles, to find the article.
4. Place the two windows side by side and review them.
    
    The article in Salesforce Classic uses the old ID, and the article in Lightning Knowledge shows the new ID (1). The article’s title and other details are the same (2).
    
    ![Two browser windows showing the same article in Salesforce Classic and Lightning Experience.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_migration_verification_compare2.png)
5. Review and verify the following items.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note Page layouts differ between the old and new knowledge bases, so the fields don’t always match exactly. If you don’t see related lists, standard fields, or custom fields, verify that they are on the page layout in Lightning Knowledge.
    
    To modify the layout, go to **Setup** | **Object Manager** | **Knowledge** | **Page Layouts** and edit the appropriate layout for the article’s record type. Drag files, cases, or work orders to the Related Lists section, make other desired changes, and save.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:50%">
              <col style="width:50%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d82361e313">Item</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d82361e316">Notes</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e313 ">Details Section: Title, URL name, Smart Links, custom fields</td>

                <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e316 ">File fields in the old article don’t appear in Lightning Knowledge. For the new
                  article, files appear in the Files related list.</td>

              </tr>
              <tr class="">
                <td data-label="Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e313 ">Related lists: cases, work orders, promoted search terms, files</td>

                <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e316 ">Verify that the appropriate records and files appear in related lists like files,
                  cases, and work orders. </td>

              </tr>
              <tr class="">
                <td data-label="Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e313 ">Feeds</td>

                <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e316 ">
                  <p>Feeds migrate completely to the new object, so you don’t see feeds in the old article
                    after migration.</p>
                  <p style="margin-bottom:0;">Verify the following feed items in new articles: posts, comments, attachments,
                    mentions, topics, and likes. If you subscribed to the article before migration, you also
                    see Following.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e313 ">Smart Links</td>

                <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e316 ">
                  <p style="margin-bottom:0;">From an old article, Smart Links go to the old version of the linked article. While
                    viewing an article with the Lightning Knowledge ID, clicking Smart Links directs you to
                    the new version of the article.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e313 ">URL redirects</td>

                <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d82361e316 ">
                  <p style="margin-bottom:0;">A redirect URL using the old ID, either the KnowledgeArticle (ka) ID or the
                    KnowledgeArticleVersion (kav) ID opens the new article. </p>
                </td>

              </tr>
            </tbody>
          </table>