Define Validation Status Picklist Values

When the Validation Status field is enabled on the Knowledge Settings page, you can create picklist values that show the state of the article. For example, values could be Validated, Not Validated, or Needs Review.

Required Editions

Available in Salesforce Classic and Lightning Experience. View supported editions.

User Permissions Needed
To create or change validation status picklist values:	Customize Application

Note In Salesforce Classic, validation status picklist values aren’t retained when you export articles for translation. Articles with picklist values can be imported, however, and their values are retained as long as the values exist in your organization.

1. From Salesforce Classic Setup, enter Validation Statuses in the Quick Find box, then select Validation Statuses.
2. On the picklist edit page, click New to add new values to the validation status field. You can also edit, delete, reorder, and replace picklist values.
   When you replace a picklist value, the system replaces it in all versions of the article, including any archived versions.
3. Add one or more picklist values (one per line) in the text area.
4. To set the value as the default for the picklist, be sure to select the Default checkbox.
5. Click Save.

See Also

• Salesforce Knowledge Help and Resources