---
schema_version: "1"
id: 62f9d9f6c17312d5b9b3266fac1ca360988a7c3f018475ed07a74f0d5742fd4f
title: Use Salesforce Standard Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_use_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_use_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e2aac64245d2779e6de6fcbbe36037579a6ef00efb97b424af05d6c3fb084f4e
description: Search for articles in Salesforce Classic or Lightning Experience. Get the most from your articles by sharing them in the case feed and using the Knowledge component.
products:
  - Service Cloud
release: "264"
---
# Use Salesforce Standard Knowledge

Search for articles in Salesforce Classic or Lightning Experience. Get the most from your articles by sharing them in the case feed and using the Knowledge component.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Search for Knowledge Articles in Lightning Experience](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_search.htm&release=264.0.0&type=5)**  
    In Lightning Experience, find Knowledge articles faster by performing a Knowledge search. You can search for articles from the global search box at the top of every page or from the Knowledge component for the Lightning Service Console.
- **[Search Articles and External Sources on the Knowledge Tab](https://help.salesforce.com/s/articleView?id=service.knowledge_tab_search.htm&release=264.0.0&type=5)**  
    Use a single search to find all your resources at once.
- **[List View Considerations for Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_list_views.htm&release=264.0.0&type=5)**  
    Lightning Knowledge uses the same list views as other objects in Salesforce. Learn how an article's publication status and some user permissions affect list views for Knowledge.
- **[Guidelines for Using the Lightning Knowledge Component](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_sidebar.htm&release=264.0.0&type=5)**  
    The Knowledge component keeps your team connected to your knowledge base everywhere in Salesforce. Your teams and support reps can use Knowledge in the service console with cases and other objects. Your team can search for and attach articles, or follow and unfollow articles. In cases, support reps can see suggested articles for a case as they view it, or they can search in the component to find more articles.
- **[Share Article URLs in Channels](https://help.salesforce.com/s/articleView?id=service.knowledge_agent_public_url.htm&release=264.0.0&type=5)**  
    Insert links to articles from a Salesforce or Experience Cloud site into the case feed. In Lightning Experience, you can share article URLs in emails, social posts, and chat and messaging conversations. In Salesforce Classic, you can send article URLs in the email, social, and Experience Cloud publishers.
- **[Share Articles in Channels in Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_agent_article_contents_lex.htm&release=264.0.0&type=5)**  
    Share the contents of an article in an email, Social Post, Chat, or Messaging conversation. Close cases by inserting article summaries or text snippets in case interactions across channels.
- **[Share Article Contents in Case Publishers in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_agent_article_contents_classic.htm&release=264.0.0&type=5)**  
    Insert the contents of an article into the case feed via the email, social, and Experience Cloud site publishers.