---
schema_version: "1"
id: 8c9a76aedcfb35505ca2baaa17fbeae4b5a58f5afa5efcad9dc860652e611cf9
title: Sync Knowledge with Data 360
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_uk_sync_knowledge_with_data_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_uk_sync_knowledge_with_data_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a3f5bd304abf51045f8ff01a49f3d9c62a689f0b8701347a3414858ad555b4bd
description: To form a comprehensive, integrated knowledge base, sync your knowledge from the Einstein 1 Platform to Data 360.
products:
  - Service Cloud
release: "264"
---
# Sync Knowledge with Data 360

To form a comprehensive, integrated knowledge base, sync your knowledge from the Einstein 1 Platform to Data 360.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d147970e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">To view Knowledge Settings in Setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">Knowledge User license</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">To set up and manage Unified Knowledge:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">
              <p>Customize Application </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Salesforce Knowledge</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">To view the Data Categories page:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">View Data Categories in Setup</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">To create, edit, or delete data categories:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d147970e61 ">Manage Data Categories</td>

          </tr>
        </tbody>
      </table>

Before you sync your knowledge with Data 360, make sure you’ve set up Data 360 and enabled Lightning Knowledge. You must also have access to the KnowledgeArticleVersion, ContentDocument, ContentVersion, and ContentDocumentLink objects. If you don’t have access, contact your Salesforce admin.

1. In Setup, in the Quick Find box, enter Enhanced Knowledge Settings, and then select **Enhanced Knowledge Settings**.
2. On the Enhanced Knowledge Settings page, click **Sync with Data Cloud**.
3. On the Sync with Data Cloud page, select the Rich Text Area (RTA) fields you want to add to the data model object (DMO).
4. On the next page, the data stream is already selected in the default data space. To change the data stream, go to Data 360. Make sure your data stream is created in the default data space.
5. Click **Done**.