---
schema_version: "1"
id: 7c9fe13737b8843e66efc10c286a06e228fb8c9a10c781044c11d5d193ca3f8e
title: Zoomin Connector Preparation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_uk_prep_zoomin.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_uk_prep_zoomin.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c746708a96cad32db33203c0e3d5a5b35d184fa3eddc6abc0239b442ded7dce4
description: Before you set up Unified Knowledge, review Zoomin documentation to understand what you need to do for each connector you plan to use.
products:
  - Service Cloud
release: "264"
---
# Zoomin Connector Preparation

Before you set up Unified Knowledge, review Zoomin documentation to understand what you need to do for each connector you plan to use.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important Unified Knowledge is scheduled for retirement with the Summer ’27 release. You can continue using Unified Knowledge connectors until then, but we recommend transitioning to Salesforce Enterprise Knowledge, powered by Data 360, the replacement feature for Unified Knowledge. Salesforce Enterprise Knowledge offers a robust solution for integrating external data sources with your knowledge base, so you can ground Agentforce with external knowledge to deliver accurate responses. Learn about Unified Knowledge retirement in [Help](https://help.salesforce.com/s/articleView?id=005101356&type=1&language=en_US).

## Sources and Connectors

- See the Zoomin documentation for information about each connector. Zoomin includes details on how to prepare connectors and third-party systems for use with Salesforce, any known limitations or necessary credentials and permissions, actions that trigger content updates in Salesforce, mapping data categories to third-party knowledge, steps for adding knowledge sources, field reference information, and other useful information.
- The Atlassian Jira Cloud connector doesn’t import table height and width sizes from source content. Consequently, the table sizes in articles imported and synced into Salesforce don’t match those in Jira.
- The Guru connector adds several known issues to articles imported and synced into Salesforce. The issues include PDF files aren’t imported, the small heading style isn’t aligned, and many items aren’t applied, including block quote font color, code block style, text color and highlights, code snippet font and background color. Additionally, table rows with even numbers have gray backgrounds in Guru but no background color in Salesforce.
- The Salesforce connector to Salesforce orgs syncs only Knowledge articles in a published state.
- To understand a high-level view of what is needed for each source and its connector for use with Salesforce, see this table with links to Zoomin documentation.
- When you import third-party articles by using Sitemap connector, the articles don’t always render correctly, and issues can occur with the styling of the content.
- The Helpjuice connector imports articles into Salesforce with some formatting issues. The content in tabs, accordions, decision trees, and buttons appears as plain text without any formatting or interactive elements.
- When you sync articles with the MindTouch connector, it also syncs non-article content, such as categories, along with the articles.
- Unified Knowledge doesn't support macros.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d193940e102">
              <a href="https://unifiedknowledge.ai/salesforce/" target="_blank">Zoomin
                Documentation Portal</a>
            </th>
          </tr>
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d193940e112">Source and Connector</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d193940e115">Zoomin Documentation</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Adobe Experience Platform (Microsoft Word not supported)</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/aem/page/adobe_experience_manager_assets_as_a_unified_knowledge_source.html" target="_blank">Experience Platform</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Amazon S3</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/amazon-s3/page/amazon_s3_as_a_unified_knowledge_source.html" target="_blank">S3</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Atlassian Confluence Cloud</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/ConfluenceCloud/page/atlassian_confluence_cloud_as_a_unified_knowledge_source.html" target="_blank">Confluence Cloud</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Atlassian Confluence Server</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/ConfluenceServer/page/atlassian_confluence_server_as_a_unified_knowledge_source.html" target="_blank">Confluence Server</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Atlassian Jira Cloud</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/jira-cloud/page/atlassian_jira_cloud_as_a_unified_knowledge_source.html" target="_blank">Jira
                Cloud</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Box</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 "><a href="https://unifiedknowledge.ai/salesforce/bundle/BoxDrive/page/box_drive_as_a_unified_knowledge_source.html" target="_blank">Box</a></td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Custom</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/Custom/page/custom_as_a_unified_knowledge_source.html" target="_blank">Custom Source</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Github</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/github/page/github_markdown_as_a_unified_knowledge_source.html" target="_blank">Github
                Markdown</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Google Drive</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/GoogleDrive/page/google_drive_as_a_salesforce_unified_knowledge_source.html" target="_blank">Drive</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Guru </td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/guru/page/guru_as_a_unified_knowledge_source.html" target="_blank">Guru</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Helpjuice</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 "><a href="https://unifiedknowledge.ai/salesforce/bundle/helpjuice/page/helpjuice_as_a_unified_knowledge_source.html" target="_blank">Helpjuice</a></td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Madcap Flare</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/flare/page/madcap_flare_as_a_unified_knowledge_source.html" target="_blank">Madcap Flare</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">MadCap IXIA CCMS (IXIASOFT)</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/ixiaccms/page/ixia_ccms_as_a_unified_knowledge_source.html" target="_blank">IXIA
                CCMS</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Microsoft Azure (Microsoft Word not supported)</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/azure/page/microsoft_azure_blob_as_a_unified_knowledge_source.html" target="_blank">Azure</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Microsoft SharePoint Online</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/SharePointOnline/page/microsoft_sharepoint_online_platform_as_a_unified_knowledge_source.html" target="_blank">SharePoint Online</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Microsoft SharePoint Server</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/SharePointServer/page/microsoft_sharepoint_server_platform_as_a_unified_knowledge_source.html" target="_blank">SharePoint Server</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">MindTouch</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/mindtouch/page/mindtouch_nice_cxone_as_a_unified_knowledge_source.html" target="_blank">MindTouch</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Salesforce Orgs (for Knowledge)</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/Salesforce/page/salesforce_knowledge_as_a_unified_knowledge_source.html" target="_blank">Salesforce Knowledge</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">ServiceNow</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/servicenow/page/servicenow_as_a_unified_knowledge_source.html" target="_blank">ServiceNow</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Sitemap (for external websites)</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/sitemap/page/sitemap_as_a_unified_knowledge_source.html" target="_blank">Sitemap</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">YouTube</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/youtube/page/youtube_channel_as_a_salesforce_unified_knowledge_source.html" target="_blank">YouTube</a>
            </td>

          </tr>
          <tr class="">
            <td data-label="Source and Connector" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e112 ">Zendesk</td>

            <td data-label="Zoomin Documentation" class="slds-cell-wrap" style="vertical-align:top;" headers="d193940e102 d193940e115 ">
              <a href="https://unifiedknowledge.ai/salesforce/bundle/zendesk/page/zendesk_as_a_unified_knowledge_source.html" target="_blank">Zendesk</a>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Unify Knowledge from Various Sources](https://help.salesforce.com/s/articleView?id=service.knowledge_uk_about.htm&release=264.0.0&type=5 "Unify your company’s knowledge from third-party systems such as SharePoint, Confluence, Google Drive, and websites within Salesforce. Expose the unified knowledge base across every support rep and customer search experience, and ground generative AI features for Einstein for Service apps.")
- [Unified Knowledge Preparation](https://help.salesforce.com/s/articleView?id=service.knowledge_uk_preparation.htm&release=264.0.0&type=5 "After you review the Unified Knowledge requirements, considerations, and limitations, plan your implementation. Preparation is necessary for third-party knowledge bases and Salesforce Lightning Knowledge and includes a few high-level steps.")
- [Third-Party Knowledge Preparation](https://help.salesforce.com/s/articleView?id=service.knowledge_uk_prep_third.htm&release=264.0.0&type=5 "Before you set up Unified Knowledge, prepare your third-party knowledge bases. Some preparation steps can require access or configuration of your third-party knowledge systems.")