Salesforce Docs Portal

Import Translated Articles

If your organization sends Salesforce Knowledge articles to a vendor for translation, use the Import Article Translations feature in Setup. You can only import articles that have been exported from the same Salesforce organization. For example, you can't export articles from your test or sandbox organization and import them into your production organization.

Required Editions

Available in Salesforce Classic and Lightning Experience. View supported editions.
User Permissions Needed
To export articles:

Manage Salesforce Knowledge

AND

Manage Articles

AND

Manage Knowledge Article Import/Export
To view articles: Read on the article type
To create articles: Read and Create on the article type
  1. From Setup, enter Import Article Translations in the Quick Find box, then select Import Article Translations.
  2. Choose how Salesforce handles translations after they're imported.
    Option Description
    Review imported translations on the Article Management tab before publishing Add imported translations to a queue from which support reps can review them.
    Publish translations immediately on import Publish imported translations without reviews.
  3. Select the language of the articles you're importing.
  4. If you chose to have articles reviewed before publishing, select to send the files to a user or a queue.
  5. Click Browse, choose the translation .zip file to upload, and click Open.
    You must place all the translation files (meaning, those exported from Salesforce and translated by your vendor) in a folder whose name is the same as the language code. For example, put French articles in an fr folder. Zip up this folder to create your import file.
    Important
    Important To import translated articles successfully, verify that the file structure and their extensions match the file structure and extensions of files exported from Salesforce Knowledge for translation. For example, if the target language is French, the file structure begins as follows: 
    import.properties
 -fr
  --articletypearticlename_kav
   ---articlename.csv
   ---[Article collateral, html, images, etc.]
  6. Click Import Now.
    If you have more translated articles to upload, repeat steps four through six.
  7. Click Finish.

An email notification is sent to you when your import finishes. You can view the status of your import from Setup by entering Article Imports and Exports in the Quick Find box, then selecting Article Imports and Exports.

See Also