---
schema_version: "1"
id: 3a511a4102054faaa14dc6118bd6cefd9ab781069d5684aa4d52886f82de28da
title: Assign and Track Feedback Resolution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_track_feedback_resolution.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_track_feedback_resolution.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0d22c3442416a0ca3327928c93bc56927febf86d8dc8a0a592e7d9d81b5b1325
description: Assign feedback responses to a knowledge author or queue to take action on them. You can also track progress until the feedback is resolved.
products:
  - Service Cloud
release: "264"
---
# Assign and Track Feedback Resolution

Assign feedback responses to a knowledge author or queue to take action on them. You can also track progress until the feedback is resolved.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d31574e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d31574e58 ">To view Enhanced Knowledge Settings in Setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d31574e58 ">Knowledge User license</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d31574e58 ">To set up Salesforce Knowledge, create article types and article actions, and
              modify category groups assignments:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d31574e58 ">
              <p>Customize Application </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Salesforce Knowledge</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d31574e58 ">To enable Surveys:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d31574e58 ">System Administrator profile</td>

          </tr>
        </tbody>
      </table>

 
| User Permission | Object Access |
| --- | --- |
| To view and assign feedback | Knowledge Article Feedback: Read and Create access |

1. From the App Launcher, find and select **Knowledge Article Feedback**.
    
    The Knowledge Article Feedback page lists all the feedback responses for your articles.
2. To assign feedback to a queue or a user for resolution, select the knowledge feedback record and click **Assign Feedback**.
3. On the Assign Knowledge Article Feedback modal, in the Assign to field, select **Queue** to assign feedback to a queue or select **User** to assign feedback to a knowledge author.
    
    ![The Assign Knowledge Article Feedback page showing the Assign to field.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_feedback_assignment.png)
4. In the Search field, search and select the name of the queue or user.
5. Click **Save**.
6. To track the progress of the feedback resolution, check the Review Action Taken, Review Due Date, and Review Comment fields in the Feedback Follow up section.

On the Article Feedback details page, the Assigned To field is read-only. You can’t change the feedback assignee from the Article Feedback details page. To change the assignee, go to the Knowledge Article Feedback page, select the feedback record, and click **Assign Feedback**.