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Enable Topics for Articles

Classify and search knowledge articles by assigning topics. Topics can be added from the article view and detail pages. Suggested topics, which are only supported in English, are terms extracted from the article, so that they are more concrete and precise than a data category assignment. When searching, topics can be used to index the article, so the matched articles are more relevant to keyword searches.

Required Editions

Available in Salesforce Classic and Lightning Experience. View supported editions.
User Permissions Needed
To enable topics: Customize Application
Note
Note Contrary to data categories, topics added to an article are not transferred to the same article in another language.

Topics for articles are enabled for each article type.

  1. From Setup, enter Topics for Objects in the Quick Find box, then select Topics for Objects.
  2. Click the article type name where you want to enable topics.
  3. Check Enable topics.
  4. Select which fields you want to use for suggestions.
  5. Click Save.
  6. Via profile or permission set, under System Permissions, define which support reps can assign, create, delete, and edit topics.

See Also