---
schema_version: "1"
id: bc0c396535db00ae66302b825b736391ab628686aa9080f88710658c2d609852
title: Search Articles and External Sources on the Knowledge Tab
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_tab_search.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_tab_search.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e8ed0bd317969550eef172369ebfb65e4b066c0445e8f601d67e8b8f832e5c79
description: Use a single search to find all your resources at once.
products:
  - Service Cloud
release: "264"
---
# Search Articles and External Sources on the Knowledge Tab

Use a single search to find all your resources at once.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d81080e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">To view articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">Read on the article type</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">To create articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">
              <p>Manage Articles</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Read
                and Create on the article type</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">To edit draft articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">
              <p>Manage Articles</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read
                and Edit on the article type</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">To edit published or archived articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">
              <p>Manage Articles</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Create,
                Read, and Edit on the article type</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">To delete a draft, published, or archived article:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">
              <p>Manage Articles</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read,
                Edit, and Delete on the article type</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">To create and edit external data sources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d81080e61 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important

To maintain access to Knowledge, you or your admin must run the [Lightning Knowledge Migration Tool](https://help.salesforce.com/s/articleView?id=service.knowledge_migration_tool.htm&type=5&language=en_US) before June 1, 2025. All orgs are required to migrate from Classic Knowledge to Lightning Knowledge.

1. Enter your search terms in the Search box.
    
    You can use search wildcards and operators in your search terms. If your organization has any auto-complete options enabled, you can select from the suggestions.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note In the auto-complete dropdown, article titles have a paper icon while the keywords have a magnifying glass icon.
2. Click the search icon or press **Enter** on your keyboard.
3. Optionally, select filters to refine your search results.
    
    Depending on the source you are searching, filter by language, data category, article status, article type, and article validation. Click **Reset** to return all filters to their default setting.
    
    - When All is selected, you can filter by language and data category, depending on what your organization supports.
    - When Articles or My Draft is selected you can filter by:
        - Article status: Published, Draft, and Draft Translations
        - Language: Values depend on those supported in your org
        - Data categories: Values depend on those created in your org
        - Article type: Values depend on those created in your org
        - Validation Status: No Filter (all articles), Not Validated (articles that are not validated), Validated (validated articles), and any other values supported in your org such as in review.
    - When an external source is selected, there are no filters, and the general article information displayed is controlled by your external object search layout.
4. For articles, you can sort by:
    - Published Date
    - Best Rating
    - Most Viewed
    - Title: A to Z
    - Title: Z to A
5. View information by clicking the article or external source title. Below the title you can find general article information such as: new article indication, article number, article type, validation status, last published date, article view comparison, and article rating comparison.
6. Use the dropdown by each article to follow or unfollow, [edit](https://help.salesforce.com/s/articleView?id=service.knowledge_article_create.htm&release=264.0.0&type=5 "You can create or edit an article from the Knowledge tab or Article Management tab."), [publish](https://help.salesforce.com/s/articleView?id=service.knowledge_article_publish.htm&release=264.0.0&type=5 "Publishing articles and translations makes them visible in all channels selected. If you publish an article that has translations, all translations of the article are published as well."), and [delete](https://help.salesforce.com/s/articleView?id=service.knowledge_article_delete.htm&release=264.0.0&type=5 "You can delete articles and translations on the Article Management tab or the detail page of the article or translation. Deleting permanently removes articles from the knowledge base. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.") an article, depending on your permissions.

#### See Also

- [Promote Articles in Search Results](https://help.salesforce.com/s/articleView?id=service.promoted_search_terms.htm&release=264.0.0&type=5 "Associate keywords with knowledge articles to optimize search results in Salesforce Knowledge. Users who search for these keywords by pressing Enter (Windows) or Return (Mac) see the article appear first in their search results.")
- [Article Search Results](https://help.salesforce.com/s/articleView?id=service.knowledge_search_algorithm.htm&release=264.0.0&type=5 "How search works for knowledge articles depends on your use of search options, search terms, wildcards, and operators. Salesforce Knowledge search uses the same custom search algorithms that are available throughout Salesforce, which include mechanisms such as tokenization, lemmatization, and stopword lists, to return relevant search results.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")