---
schema_version: "1"
id: 29d6805bff039a0a2db9c6ed87b4a684c8ba35eb6e187cdfd06480f44fd7da36
title: Enable Knowledge One with Profiles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_tab_enable_profile.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_tab_enable_profile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6bae625ab35d943ff00d1617a08762fcebdba794f5ca8e31f2236c5e531b6c3f
description: To switch users from the Articles tab to the Knowledge tab, add the Knowledge One permission to their profiles.
products:
  - Service Cloud
release: "264"
---
# Enable Knowledge One with Profiles

To switch users from the Articles tab to the Knowledge tab, add the Knowledge One permission to their profiles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d41605e59">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d41605e59 ">To create or edit profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d41605e59 ">Manage Profiles and Permission Sets</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d41605e59 ">To create and edit external data sources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d41605e59 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

To add the Knowledge One permission to a profile:

1. From Setup, enter Profiles in the Quick Find box, then select **Profiles**.
2. Click the profile you want to add the Knowledge One permission to.
3. In the **Find Settings...** box, enter Knowledge.
4. Select **Knowledge One** from the list of suggestions.
5. Click **Edit**.
6. Under Knowledge Management, check Knowledge One.
7. Click **Save**.
8. Ensure each user has at least a Read permission on at least one article type.

Once Knowledge One is available for your users, define your external data sources. Your external data sources appear under your articles both in the search results and the left-side panel.

#### See Also

- [Enable Knowledge One with Permission Sets](https://help.salesforce.com/s/articleView?id=service.knowledge_tab_enable_premission.htm&release=264.0.0&type=5 "To switch users from the Articles tab to the Knowledge tab, add the Knowledge One permission to their permission sets.")
- [Build Your Knowledge Base in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_setup.htm&release=264.0.0&type=5 "Create a library of knowledge articles in Salesforce Classic. Before you get started, assign Knowledge User licenses to yourself and your team.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")