---
schema_version: "1"
id: 1524368e6f63d45a443adef81e39d8fbf0786151ff8a1a91f572a85a723e11d3
title: Enable Knowledge One with Permission Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_tab_enable_premission.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_tab_enable_premission.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: adca59d216db84679160c79c9e27946622d3dc04afc782a70007343bc37a0504
description: To switch users from the Articles tab to the Knowledge tab, add the Knowledge One permission to their permission sets.
products:
  - Service Cloud
release: "264"
---
# Enable Knowledge One with Permission Sets

To switch users from the Articles tab to the Knowledge tab, add the Knowledge One permission to their permission sets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d88074e59">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88074e59 ">To create or edit permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88074e59 ">Manage Profiles and Permission Sets</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88074e59 ">To create and edit external data sources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88074e59 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

To add the Knowledge One permission to a permission set:

1. From Setup, enter Permission Sets in the Quick Find box, then select **Permission Sets**.
2. Click the permission set you want to add the Knowledge One permission to.
3. In the **Find Settings...** box, enter Knowledge.
4. Select **Knowledge One** from the list of suggestions.
5. Click **Edit**.
6. Under Knowledge Management, check the Enabled check box for Knowledge One.
7. Click **Save**.
8. Ensure each user has at least a Read permission on at least one article type.

Once Knowledge One is available for your users, define your external data sources. Your external data sources appear under your articles both in the search results and the left-side panel.

#### See Also

- [Enable Knowledge One with Profiles](https://help.salesforce.com/s/articleView?id=service.knowledge_tab_enable_profile.htm&release=264.0.0&type=5 "To switch users from the Articles tab to the Knowledge tab, add the Knowledge One permission to their profiles.")
- [Build Your Knowledge Base in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_setup.htm&release=264.0.0&type=5 "Create a library of knowledge articles in Salesforce Classic. Before you get started, assign Knowledge User licenses to yourself and your team.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")