---
schema_version: "1"
id: b73b25fed2c2e996d4426d4e725e392d871e933103024fc811c6174d9f11a608
title: Set Up Knowledge Similarity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_similarity_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_similarity_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60275126e7f95dd4a96ee251ecba7b486c503028d86a47a9aeeef8a1c4f18238
description: Set up Data 360 and an Agentforce Data Library, then turn on Knowledge Similarity so your authors can check for similar articles before they publish.
products:
  - Service Cloud
release: "264"
---
# Set Up Knowledge Similarity

Set up Data 360 and an Agentforce Data Library, then turn on Knowledge Similarity so your authors can check for similar articles before they publish.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d122432e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d122432e56 ">To enable Knowledge Similarity:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d122432e56 ">
              <p>Knowledge User license </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d122432e56 ">To create and manage Agentforce Data Library:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d122432e56 ">Data Cloud Architect AND <a href="https://help.salesforce.com/s/articleView?id=platform.admin_userperms.htm&amp;language=en_US&amp;type=5" target="_blank">System Administrator</a> permissions</td>

          </tr>
        </tbody>
      </table>

Before you set up Knowledge Similarity, you need:

- [Data 360 set up](https://help.salesforce.com/s/articleView?id=data.c360_a_product_considerations.htm&type=5&language=en_US)
- [Einstein Setup turned on](https://developer.salesforce.com/docs/ai/agentforce/guide/org-setup.html#turn-on-einstein)

- **[Set Up Agentforce Data Library for Knowledge Similarity](https://help.salesforce.com/s/articleView?id=service.knowledge_similarity_configure_data360.htm&release=264.0.0&type=5)**  
    Check you’ve met all the prerequisites. Then, set up the Agentforce Data Library in Data 360.
- **[Turn On Knowledge Similarity](https://help.salesforce.com/s/articleView?id=service.knowledge_similarity_turn_on.htm&release=264.0.0&type=5)**  
    Turn on Knowledge Similarity and ground it on an Agentforce Data Library so that your authors can check for similar existing articles while they work.
- **[Add Check Similar Articles Action to Knowledge Article Record Pages](https://help.salesforce.com/s/articleView?id=service.knowledge_similarity_add_check_similar_articles_action.htm&release=264.0.0&type=5)**  
    Add the Check Similar Articles action to your Knowledge page layouts so authors can find similar articles from a knowledge article record.