Review these considerations before you set up and use Knowledge Similarity.
Required Editions
| Available in Lightning Experience. View supported editions. |
- A data library is required. Ground Knowledge Similarity on an Agentforce Data Library in Data 360. Similar articles appear only when you set up a data library.
- Enriched search index improves results. For the most accurate matches, ground Knowledge Similarity on a data library that has an enriched search index.
- Only indexed articles are compared. Knowledge Similarity compares only articles that are indexed in the selected data library. For example, it doesn't return content that hasn't synced yet.
- Similarity levels are relative. The similarity level indicates how closely content matches. Use the similarity level as a guide, not an absolute threshold, and review matches before you act on them.