---
schema_version: "1"
id: 6751ff1f5f22ea6e3ed205d41309db7d64a6a823db08b2901aab7af69375cc45
title: Choose the Sharing or Access Model for Lightning Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_sharing_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_sharing_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e15405a1f7db6704bff6ad9eede05302c9da43eb027d70958f4a0e4787a1ee76
description: The standard Salesforce sharing model contrasts with the default for Knowledge, which uses data categories to control access beyond object permissions. When you use standard sharing, data categories no longer control record access. Your knowledge base continues to use data categories to classify articles. Data categories affect searches and queries and can be used as filters.
products:
  - Service Cloud
release: "264"
---
# Choose the Sharing or Access Model for Lightning Knowledge

The standard Salesforce sharing model contrasts with the default for Knowledge, which uses data categories to control access beyond object permissions. When you use standard sharing, data categories no longer control record access. Your knowledge base continues to use data categories to classify articles. Data categories affect searches and queries and can be used as filters.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To use the Salesforce sharing model for Knowledge:

1. From Setup, enter knowledge in the quick find box and select **Knowledge Settings**.
2. Click **Edit**.
3. Under Sharing Settings, select **Use standard Salesforce sharing**.
    
    ![Knowledge Settings page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_sharing_settings.png)
4. Save your changes.
5. To view the sharing settings for Knowledge, from Setup, enter sharing in the quick find box and select **Sharing Settings**. By default, the knowledge object uses Public Read/Write for internal users and Private for external access.
6. To add a sharing rule, click **New** under Knowledge Sharing Rules.

You can switch from Salesforce sharing back to data category sharing by deselecting **Use standard Salesforce sharing** in the Knowledge Settings page. We recommend that you delete all sharing rules for knowledge articles before you switch back to data category sharing. Before you can turn off standard sharing, make sure that the organization-wide default access for internal and external users is Public Read/Write. Wait for any sharing recalculations to finish because you can’t change the sharing model while calculations are in progress.

#### See Also

- [Sharing Settings](https://help.salesforce.com/s/articleView?id=platform.managing_the_sharing_model.htm&type=5&language=en_US)
- [Sharing Rules](https://help.salesforce.com/s/articleView?id=platform.security_about_sharing_rules.htm&type=5&language=en_US)