---
schema_version: "1"
id: 99efff3b648c9e4554373281b2b17f4d9b2736117153f4773ceea23bb0b90f8f
title: Support a Multilingual Knowledge Base
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_setup_multilingual.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_setup_multilingual.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c69fd3b5e8ab5aebaf79faffbf3a6fa5399962c7331e32c0c16915189cbb0358
description: Reach a global audience by offering your knowledge base in multiple languages.
products:
  - Service Cloud
release: "264"
---
# Support a Multilingual Knowledge Base

Reach a global audience by offering your knowledge base in multiple languages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d44918e59">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e59 ">To set up multiple languages for Salesforce Knowledge:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e59 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Salesforce Knowledge</p>
            </td>

          </tr>
        </tbody>
      </table>

1. In Setup, enter Knowledge Settings in the Quick Find box, then select **Knowledge Settings**.
2. Click **Edit**.
3. Select Multiple Languages and add the languages you want to include in your knowledge base.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)
    
    Important You can add the languages that your instance of Salesforce supports. But you can't remove any languages that have been added to your knowledge base.
4. Choose which settings you want to apply to language.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:32.467532467532465%">
              <col style="width:67.53246753246754%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d44918e143">Setting</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d44918e146">Description</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e143 ">
                  <samp class="parmname">Active</samp>
                </td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e146 ">
                  <p>Active languages appear in the New Article and Submit for Translation dialog boxes.
                  </p>
                  <p style="margin-bottom:0;">The active/inactive status determines whether a published article is visible. For
                    example, if Spanish articles are published to your partner portal and then you make
                    Spanish an inactive language, the articles no longer appear.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e143 ">
                  <samp class="parmname">Default Assignee</samp>
                </td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e146 ">The default assignee is automatically assigned articles submitted for translation.
                  The default assignee can be either an individual person or a queue.</td>

              </tr>
              <tr class="">
                <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e143 ">
                  <samp class="parmname">Default Reviewer</samp>
                </td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d44918e146 ">The default reviewer is automatically assigned finished translations that are ready
                  to be reviewed or published. The default reviewer can be either an individual person or a
                  queue.</td>

              </tr>
            </tbody>
          </table>
5. Save your changes.
6. If you want, create queues to distribute and assign articles to groups of people who can either translate them or review the finished translations. When setting up queues, use the Knowledge Article Version object.

#### See Also

- [Select Languages for Your Org](https://help.salesforce.com/s/articleView?id=xcloud.admin_select_languages_for_your_org.htm&type=5&language=en_US)
- [Support Knowledge Articles in Multiple Languages](https://help.salesforce.com/s/articleView?id=service.knowledge_translation_overview.htm&release=264.0.0&type=5 "Reach a wider audience by providing knowledge articles in any Salesforce-supported languages. Translate articles in-house or work with a localization vendor.")