---
schema_version: "1"
id: 1d9522b68e5a2478a7f5c63e6ad76ceb2b12bf72ffa5dbfe33f4f76cfa05b5fb
title: Set Up Actions to Share Article URLs in Channels and Case Publishers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_public_url.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_public_url.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b9488762b7362e3c98c659d35a717be8f7ec84a94ac5bbc5fc5d9dfdba5c71b4
description: Support reps can insert links to articles from a Salesforce Site or Experience Cloud sites into the case feed. In Lightning Experience, your support reps can share article URLs in email, social posts, and chat and messaging conversations. In Salesforce Classic, your team can send article URLs in the email, social, and Experience Cloud publishers.
products:
  - Service Cloud
release: "264"
---
# Set Up Actions to Share Article URLs in Channels and Case Publishers

Support reps can insert links to articles from a Salesforce Site or Experience Cloud sites into the case feed. In Lightning Experience, your support reps can share article URLs in email, social posts, and chat and messaging conversations. In Salesforce Classic, your team can send article URLs in the email, social, and Experience Cloud publishers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d95161e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95161e56 ">To administer Salesforce Knowledge:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95161e56 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Salesforce Knowledge</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95161e56 ">To share article links in the case feed:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95161e56 ">
              <p>Edit on Case</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read on Knowledge</p>
            </td>

          </tr>
        </tbody>
      </table>

To share article URLs from Salesforce Sites or Experience Cloud sites in the case feed, you must have the Knowledge component in your Lightning page or, in Salesforce Classic, in the Service Console. You must also have either a Salesforce Site or Experience Cloud set up.

Your org must have the relevant channel configured, such as email, Social Customer Service, or Chat.

1. From Setup, enter Knowledge in the quick find box, then select **Knowledge Settings**.
2. Click **Edit**.
3. Under Share Article via URL Settings, select **Allow users to share articles via public URLs**.
4. In the Available Sites list, select which Salesforce Sites and Experience Cloud sites you want support reps to see when they share article URLs. Add them to the Selected Sites list.
5. Click **Save**.

Your support reps can now use these actions in the Knowledge component and in Lightning Experience list views to send links in the case feed.

#### See Also

- [Article Type Page Layouts](https://help.salesforce.com/s/articleView?id=service.knowledge_article_layouts_create.htm&release=264.0.0&type=5 "Article-type layouts determine which fields support rep can view and edit when entering data for an article. They also determine which sections appear when users view articles. The article-type template defines the format of the article, for example whether layout sections display as subtabs or as a single page with links. You can apply a layout per profile per article type. Therefore, you can display more sensitive fields of the same article to only those support reps with the correct profile.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")