---
schema_version: "1"
id: 9651de279ea6ca7ffb61dc71d074b987a05257d4471fadf655c7389649a9497e
title: Manage Articles and Content with Salesforce Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_parent_agent_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_parent_agent_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 79cbcc549683551b8c6828b33285ba81f5eccc1e97b02f25a819807eaa053ac2
description: Create and manage your company information and securely share it when and where it’s needed. Learn how to draft, publish, translate, and manage Knowledge articles.
products:
  - Service Cloud
release: "264"
---
# Manage Articles and Content with Salesforce Knowledge

Create and manage your company information and securely share it when and where it’s needed. Learn how to draft, publish, translate, and manage Knowledge articles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Authoring Actions in Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_authoring.htm&release=264.0.0&type=5)**  
    Use authoring actions like edit, publish, and restore to manage articles from the Knowledge home and article record pages. Administrators, support reps, and internal employees with the correct profile permissions can perform the actions.
- **[Work with Articles and Translations](https://help.salesforce.com/s/articleView?id=service.knowledge_article_manage.htm&release=264.0.0&type=5)**  
    The Article Management tab is your home page for working with articles throughout the publishing cycle as they are created, assigned to collaborators, translated, published, archived, and deleted.
- **[Rich Text Fields in Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_rich_text_considerations.htm&release=264.0.0&type=5)**  
    Use a range of formatting options when you create article content in custom rich text fields. Rich text fields in Knowledge use a different editor than other custom objects. The CKEditor for Knowledge articles is packed with extra features and works differently than other rich text fields. Some features are available only in Lightning Experience.
- **[Create and Link to Anchors](https://help.salesforce.com/s/articleView?id=service.knowledge_create_anchors.htm&release=264.0.0&type=5)**  
    You can create anchors within rich text fields so that you can link from one place in an article to another. First create the anchor, then select the anchor with the link tool.
- **[Smart Links to Salesforce Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink.htm&release=264.0.0&type=5)**  
    Link between articles or embed links to articles in external websites and resources. With smart links, your users always get to the right version because the links are automatically updated based on the article channel, version, and URL name.
- **[Insert Telephone Links into Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_insert_telephone_links.htm&release=264.0.0&type=5)**  
    Add telephone links to Knowledge articles to let customers ‌call support directly from Knowledge articles to get quick help.
- **[Salesforce Knowledge Article Versions](https://help.salesforce.com/s/articleView?id=service.knowledge_article_versions.htm&release=264.0.0&type=5)**  
    Article versions allow you to save an older version of a published article and then see which version of the article is associated with a case. To save the previous version, select the Flag as new version checkbox when publishing a new version. The previously published version is saved and the new version is published with the next sequential version number as an identifier.