During Lightning Migration for Multiple Article Type orgs, each knowledge article is
given a new ID when it becomes part of the standard Knowledge object. Use the old and new IDs to
look at articles and verify that their contents and metadata have migrated properly.
We
recommend that Multiple Article Type orgs verify articles during the Lightning Knowledge
Migration Tool’s Activation and Validation stages.
Required Editions
Using either the new or old Article ID, you can look up the corresponding pre- and
post-migration IDs for your articles. The MigratedToFromArticle field
stores the old or new ID based on which article you
view:
In the old article, the MigratedToFromArticle column shows the new Lightning Knowledge article
ID, and vice versa.
Considerations for Verifying Migrated Articles
In the Activation stage, Lightning Knowledge is not yet enabled. That means you can only
verify the articles in the Salesforce Classic interface until you accept the results and
proceed to Validation.
The Article Number can change between the old and new knowledge base versions, but other
metadata like the last modification date and selected channels matches.
To see all versions of a published article in Salesforce Classic, go to , and open an article. In Article Properties, click the Version hyperlink. In
the Version History window, choose the version that you want to verify.
