---
schema_version: "1"
id: 04b5668699b607436ca4eaf8690521670dedce334a3e8b4f66073d3e2d54f467
title: Set Up Knowledge Maps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_maps_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_maps_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 866c468673444b906495bedf33ac4b3e9a301795bffb3accd9cb27c0532282cc
description: To organize your knowledge articles into a clear, hierarchical structure, turn on Knowledge Maps.
products:
  - Service Cloud
release: "264"
---
# Set Up Knowledge Maps

To organize your knowledge articles into a clear, hierarchical structure, turn on Knowledge Maps.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d21166e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21166e60 ">To view Enhanced Knowledge Settings in Setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21166e60 ">Knowledge User license</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21166e60 ">To set up Knowledge Maps</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21166e60 ">
              <p>Customize Application </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read, Create, and Edit access for Knowledge Article
                Relationships.</p>
            </td>

          </tr>
        </tbody>
      </table>

Before setting up Knowledge Maps, make sure you have published knowledge articles in your knowledge base.

#### See Also

- [Create Knowledge Article Relationships](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_create_article_relationships.htm&release=264.0.0&type=5 "Build parent-child hierarchy for your knowledge articles.")
- [Automate the Approval Process for Knowledge Article Relationships](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_automate_approval_process.htm&release=264.0.0&type=5 "If needed, you can automate the process for reviewing and approving knowledge article relationships. Knowledge Managers can review, approve, or reject the hierarchy of knowledge articles before they’re published.")
- [Manage Article Hierarchy in the Knowledge Maps Component](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_component_manage_hierarchy.htm&release=264.0.0&type=5 "The Knowledge Maps component shows your knowledge articles in a clear, hierarchical structure. You can easily reorganize the structure and order of your articles directly within the Knowledge Maps component.")

## Step 1: Enable Knowledge Maps and create a default article relationship map.

1. From Setup, in the Quick Find box, enter Enhanced Knowledge Settings, and then select **Enhanced Knowledge Settings**.
2. Turn on **Knowledge Maps**.
    
    ![The Enhanced Knowledge Settings page in Setup showing the Knowledge Maps setting turned on.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_maps_setting.png)
3. In the Create Default Article Relationship Records section, click **Create**. This process creates a default relationship map where articles without relationship records are set up as individual root articles.

## Step 2: Add Knowledge Maps component to the Lightning Knowledge Record page.

1. From Setup, in the Quick Find box, enter Lightning App Builder, and then select **Lightning App Builder**.
2. Edit the Lightning Record page.
3. In the Lightning App Builder, go to the Components tab, search for the Knowledge Maps component (1). Then, drag the component to where you want it to appear on the page (2).
    
    ![The Lightning App Builder page highlighting the Knowledge Maps component and their placement on the article record page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_maps_component.png)
4. Save the page.
5. Activate the Lightning Knowledge Record page, if applicable.