Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
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Salesforce Knowledge is available in Essentials and Unlimited Editions with Agentforce Service (formerly Service Cloud). Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, Performance, and Developer Editions. For more information, contact your Salesforce representative. |
Overview of Salesforce Knowledge
Set up Lightning Knowledge
Use Salesforce Knowledge in Lightning Experience
Migrate from Salesforce Classic to Lightning Knowledge
Set up Classic Knowledge
Use Your Knowledge Base in Salesforce Classic
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Search Articles and External Sources on the Knowledge Tab
- Find Knowledge Articles in Salesforce Classic
- Articles or Knowledge Tab
- For searching and viewing Salesforce Knowledge Articles on your Android device, see Access Salesforce Knowledge Articles with Salesforce for Android (no longer beta) and Salesforce App Differences from the Full Salesforce Site
- Create and Edit Articles
- Publish Articles and Translations
Define Data Categories for Your Salesforce Knowledge Articles
Translate Salesforce Knowledge Articles
Share Your Salesforce Knowledge Base
Knowledge and the Salesforce Mobile App
Develop with Salesforce Knowledge
- The Salesforce Knowledge Developers Guide has specific development information for Salesforce Knowledge along with tutorials and examples.
- The REST API Developer Guide has information on supporting articles with the REST API.
- The SOAP API Developer Guide has information on the Knowledge, including guidelines, objects, and calls.
- The Metadata API Developers Guide has information on Salesforce Knowledge Metadata API objects.
- The Visualforce Developers Guide has information on Salesforce Knowledge Visualforce components.
- The Lightning Platform Apex Code Developers
Guide has information on the Apex
KnowledgeArticleVersionStandardControllerClass.