---
schema_version: "1"
id: 76306711141fc65bead1a6c806ac3941b2e8a8dd098a64de8b75676f5eb9e6cb
title: Page Layout Considerations for Lightning Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_lightning_page_layouts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_page_layouts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a7ce994f0abe2703616f5f03f1413b598754b23fd37e8f24c254fb0aa03d381
description: A page layout determines which fields support reps can view and edit when entering data for an article. It also determines which sections appear when users view articles. You can customize the fields, actions, and related lists for each record type and user profile with page layouts.
products:
  - Service Cloud
release: "264"
---
# Page Layout Considerations for Lightning Knowledge

A page layout determines which fields support reps can view and edit when entering data for an article. It also determines which sections appear when users view articles. You can customize the fields, actions, and related lists for each record type and user profile with page layouts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d58782e59">User
            Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d58782e59 ">To customize page layouts:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d58782e59 ">Customize Application</td>

        </tr>
      </tbody>
    </table>

You can use a page layout to customize fields, actions, and related lists for each record type and user profile. For example, when sensitive data is involved, you can customize a page layout by user profile. Then only support reps assigned the user profile can see sensitive fields in the article.

Consider these tips when you configure page layouts for Knowledge.

- Authoring actions that you add to the Salesforce Mobile and Lightning Experience Actions section of the page layout appear in the highlights panel on record pages in Lightning Experience and the Salesforce mobile app.
- To use inline edit with Knowledge, add the Publication Status field to your standard page layout. The Publication Status field must be in the standard page layout, not in a compact layout. However, the field can appear in both the standard and compact layouts.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)
    
    Tip If the Publication Status field is in a collapsed layout section, you must expand the section to load the edit icons before you can use inline editing. To increase the accessibility of inline editing, add the Publication Status field to a layout section that is likely to always be open.
- The Title and URL Name standard fields are required. You can’t remove them from the layout.
- To control which audiences can view an article, add these fields to the page layout: Visible in Internal App; Visible to Customer; Visible to Partner; and Visible in Public Knowledge base. The fields appear as checkboxes in the record.

#### See Also

- [How Page Layout Elements Display in Lightning Experience](https://help.salesforce.com/s/articleView?id=platform.layouts_in_lex.htm&type=5&language=en_US)
- [The Enhanced Page Layout Editor](https://help.salesforce.com/s/articleView?id=platform.customize_layoutcustomize_pd.htm&type=5&language=en_US)
- [Lightning Knowledge Home and Record Pages](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_home_create.htm&release=264.0.0&type=5 "Search, view, create, and manage articles on the Knowledge home page in Lightning Experience. You can perform several authoring actions without leaving Knowledge home. For example, you can restore, archive, delete, publish, and submit articles for translation or approval.")
- [Authoring Actions in Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_authoring.htm&release=264.0.0&type=5 "Use authoring actions like edit, publish, and restore to manage articles from the Knowledge home and article record pages. Administrators, support reps, and internal employees with the correct profile permissions can perform the actions.")
- [Set Up Primary Article and Translation Side-By-Side View](https://help.salesforce.com/s/articleView?id=service.knowledge_primary_translation_comparison_view.htm&release=264.0.0&type=5 "Look at a translated article and do a side-by-side comparison with the primary language version of the article. Admins can add a primary article component to the page layout so authors can view the primary language version beside the translated article.")