--- schema_version: "1" id: bf9d4a6e1d6f97b51d786b7e16b2d45f20fa4efa3f46a7a4349d8fc29adcc160 title: Lightning Knowledge Home and Record Pages collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_lightning_home_create.md canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_home_create.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 3eb33b8b487292eb3ed9197d556bf731f3f33c83c31f53101f603c9e4fb4a278 description: Search, view, create, and manage articles on the Knowledge home page in Lightning Experience. You can perform several authoring actions without leaving Knowledge home. For example, you can restore, archive, delete, publish, and submit articles for translation or approval. products: - Service Cloud release: "264" --- # Lightning Knowledge Home and Record Pages Search, view, create, and manage articles on the Knowledge home page in Lightning Experience. You can perform several authoring actions without leaving Knowledge home. For example, you can restore, archive, delete, publish, and submit articles for translation or approval. ### Required Editions
Available in Lightning Experience. View supported editions.
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png) Note Create and customize the Lightning Knowledge home page to access Knowledge in Lightning Experience. If you turned on Lightning Knowledge in Spring '17 or later, the Lightning Knowledge home page is created for you. ## Knowledge Home Lightning Knowledge home uses the same list views that you enjoy elsewhere in Salesforce. By default, you have list views for drafts, published articles, and archived articles. Don’t forget to customize your list views to select which fields you want to display and sort with. For custom list views, you can’t choose fields that aren’t on the article record. So data categories, ratings, view count, and cases aren’t available fields for your list views. By default, list views in Lightning Experience show all available languages. When Lightning Knowledge is enabled, list views in the Article Management tab in Salesforce Classic show articles in the user's language by default, or the primary language for Knowledge if the user’s language isn’t available. ## Article Record Pages Use the Lightning App Builder to configure the default record page to match your users' workflow. Your Lightning page consists of article page layouts and the components you choose for your users. In addition to standard components, you can use components built by partners and developers from AppExchange. You can even build your own components. With Lightning pages, you can move the ratings, versions, data category, and translation components to the areas of the page that work best for your users. You can add these components to your record pages. - Article Data Categories—Users with permission to manage data categories can change an article’s categories. - Article Thumb Vote (Ratings)—Collect feedback with thumbs-up and thumbs-down ratings. Automatically enabled. - Article Version Comparison—Compare two versions of an article to [see the differences](https://help.salesforce.com/s/articleView?id=service.knowledge_compare_versions.htm&release=264.0.0&type=5 "View what's changed between two versions of an article. Content that is added, deleted, or changed is highlighted side by side in the Article Version Comparison component."). - Article Versions—Select Track Field History and Set History Tracking in the Object Manager. These options make the article version history and field changes available for Knowledge users to view in the Article Versions component. - Files—Add the Files related list in your record type page layout. - Translation Primary Article—Show the primary article and translation in the same page layout to assist translators. You can set visibility conditions so only translators and knowledge base managers see the [side-by-side view](https://help.salesforce.com/s/articleView?id=service.knowledge_primary_translation_comparison_view.htm&release=264.0.0&type=5 "Look at a translated article and do a side-by-side comparison with the primary language version of the article. Admins can add a primary article component to the page layout so authors can view the primary language version beside the translated article."). - Translation Switcher—Give translators and administrators an easy way to switch between draft and published versions of an article in all languages. #### See Also - [How Page Layout Elements Display in Lightning Experience](https://help.salesforce.com/s/articleView?id=platform.layouts_in_lex.htm&type=5&language=en_US) - [Page Layout Considerations for Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_page_layouts.htm&release=264.0.0&type=5 "A page layout determines which fields support reps can view and edit when entering data for an article. It also determines which sections appear when users view articles. You can customize the fields, actions, and related lists for each record type and user profile with page layouts.") - [Authoring Actions in Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_authoring.htm&release=264.0.0&type=5 "Use authoring actions like edit, publish, and restore to manage articles from the Knowledge home and article record pages. Administrators, support reps, and internal employees with the correct profile permissions can perform the actions.") - [Work with Data Categories](https://help.salesforce.com/s/articleView?id=service.category_whatis.htm&release=264.0.0&type=5 "Data categories are used in Salesforce Knowledge (articles and article translations), Ideas, Answers, and Chatter Answers to help classify and find articles, questions, or ideas. You can use data categories to control access to a particular set of articles, questions or ideas.") - [Salesforce Knowledge Article Versions](https://help.salesforce.com/s/articleView?id=service.knowledge_article_versions.htm&release=264.0.0&type=5 "Article versions allow you to save an older version of a published article and then see which version of the article is associated with a case. To save the previous version, select the Flag as new version checkbox when publishing a new version. The previously published version is saved and the new version is published with the next sequential version number as an identifier.") - [List View Considerations for Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_list_views.htm&release=264.0.0&type=5 "Lightning Knowledge uses the same list views as other objects in Salesforce. Learn how an article's publication status and some user permissions affect list views for Knowledge.")