---
schema_version: "1"
id: fb94ae7f85b855179b2f53ab72d2695ab2cba8d9937a27b22e12af7cd2c3a5fc
title: Create Persistent Links to Lightning Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_lightning_article_urls.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_urls.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e0ecf4d98eb540d83c05c2d44693db1335265934876552874d6bb8cccdcc91a9
description: You can manually create a permanent link to a Lightning Knowledge article. The link, called a permanent or static link, points to the latest version of an article in the user’s preferred language. You can embed an article link in external sites and documents to provide your users with access to the latest version.
products:
  - Service Cloud
release: "264"
---
# Create Persistent Links to Lightning Knowledge Articles

You can manually create a permanent link to a Lightning Knowledge article. The link, called a permanent or static link, points to the latest version of an article in the user’s preferred language. You can embed an article link in external sites and documents to provide your users with access to the latest version.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d165898e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d165898e58 ">To view articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d165898e58 ">
              <p>Lightning Knowledge User</p>
              <p>AND</p>
              <p>Read on the Knowledge Base object</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read on URL Name field</p>
            </td>

          </tr>
        </tbody>
      </table>

When publishing a link to a Knowledge article, it’s important that the link continues to work when a new version of the article is created. To add a link to a Knowledge article within Salesforce, use Smart Links. When you want to publish a link in an external resource, use the format described here to create a static article link. A static link persists across versions and is based on the article’s URL name, your Salesforce domain, and a few other pieces of information.

![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_warning.png)

Warning If you change the URL name in the article record, you must update any links using the original URL name.

1. Open a text file to construct the URL.
2. Open the article that you want to create a link for.
3. In the browser window with your article, copy your Salesforce domain from the address bar into the text file.
    
    For example, in the URL https://example.lightning.force.com/lightning/o/Knowledge\_\_kav/list?filterName=00BB00028DpSU, the domain is example.lightning.force.com.
4. In the text file, append the path for the Lightning Knowledge article after your domain.
    
    For example, after your domain string, add /lightning/articles/KnowledgeBaseName/, where the Knowledge base name is the label for the object that contains your articles. By default, the label is Knowledge.
    
    If your domain ends in .com, your URL now looks like this:
    
    https://example.lightning.force.com/lightning/articles/Knowledge/
5. In the article record, locate the URL Name field, and copy the contents to the end of your new URL.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)
    
    Note The article URL is case-sensitive, so confirm that the /lightning/articles/KnowledgeBaseName/ portion of the URL and the capitalization of your article’s URL name is correct.
    
    The static URL looks something like this: https://example.lightning.force.com/lightning/articles/Knowledge/My-knowledge-article
6. **Optional:** Specify the article’s language using the ISO code.
    
    The format for adding the language parameter string is:
    
    SalesforceDomain/lightning/articles/KnowledgeBaseName/URLName?language=xx\_XX
    
    For example, if the URL name is shipping-faq and you want to link to the version in French, your static URL looks like this:
    
    https://example.lightning.force.com/lightning/articles/Knowledge/shipping-faq?language=fr\_FR
    
    If the URL name is different for each language, use the version-specific name and don’t add the language code.
7. Add the static article URL to your external document or page.

#### See Also

- [Insert Smart Links into Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_article_smartlink_lex.htm&release=264.0.0&type=5 "Smart links go to the right article and version, even when a new version is published or the URL name changes. You create smart links in your article’s rich text fields, so rich text fields must be enabled.")
- [Create Smart Links with the Link Tool in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink_manual.htm&release=264.0.0&type=5 "Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.")