Track the history of certain fields in articles. If you have history tracking enabled,
open an article and click Version to see a version history list. You can
also set tracking for the article type and track the full history of an article and its versions.
Article events are tracked for up to 18 months.
Required Editions
The system records and displays field updates, publishing workflow events, and language
versions for the primary article and any translations. When you track old and new values, the
system records both values as well as the date, time, nature of the change, and the user who
made the change. When you track only the changed values, the system marks the changed field as
edited. It doesn't record the old and new field values. This information is available in
the Version History list, and the fields are available in the Article Version History
report.
Article history respects field, entity, and record-level security. You must have at least Read
permission on the article type or the field to access its history. For data category security,
Salesforce determines access based on the categorization of the online version of an article. If
there is no online version, then security is applied based on the archived version, followed by
the security of the draft version.
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From Setup, go to the Object Manager.
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Select Knowledge.
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On the Knowledge object home, click Edit.
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Check the Track Field History checkbox.
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Save your changes.
Salesforce begins tracking history from that date and time. Changes made before that date
and time aren’t tracked.
